Solution Manager - Manufacturing Infrastructure & Operations
Full Time
Charlotte, NC 28134
Posted
Job description
Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.
We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.
We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.
The Solution Manager - Manufacturing Infrastructure & Operations role will manage manufacturing
platform infrastructure services, including those provided by internal resources and outsourced
managed services partners for more than 40 distributed manufacturing and office locations.
This role will ensure operational excellence for distributed technology solutions, manage regional service
delivery, enforce global operational standards, manage distributed infrastructure with partner resources
and act as subject matter expert of distributed infrastructure providing Level 3 and Level 4 escalation
support.
In this role you will report to the Sr Solution Manager – Manufacturing Infrastructure & Operations
Essential responsibilities will include but not be limited to:
- Regional Service Delivery Management for manufacturing infrastructure and operations to
Campbell’s manufacturing sites, business partners and end users.
- Stakeholder facing role ensuring Service Support and Service Delivery processes are in place to
meet business needs.
- Monitor, control, and support service delivery; ensuring systems, methodologies and procedures
are in place and followed.
- Owner of the Incident, Request, Change and Escalation processes for the Manufacturing IT Service
Area, ensuring high levels of performance in these processes, accurate reporting and establishing
service improvement activities.
- As owner of the escalation process the Service Delivery Manager will take ownership of major
incidents to ensuring coordination of resolving parties, effective communication to stakeholders
and post incident review.
- Drive service review meetings as to performance, service improvements, quality, and processes.
- Coordination of internal and partner resources for manufacturing site IT initiatives and projects.
- Maintain and provide technical oversight and adherence to all Service Management disciplines.
- Serve as the Subject matter expert of manufacturing IT technology solutions including virtual
platform and manufacturing end user technology.
- Development of standardized operations and support for platform and plant floor IT
infrastructure.
Essential responsibilities will include but not be limited to (Continued):
- Level 4 technical escalation support to manufacturing facilities for platform infrastructure and
plant floor IT hardware.
- Ensuring hardware and software inventories and documentation aligned with partner resources.
- Coordinate and maintain architecture road maps.
Job Complexity
- Deliver manufacturing IT operational excellence with the support of Managed Service Partners.
- Understand the niche requirements of the manufacturing facility, how Manufacturing IT Service
Domain supports those requirements, and critically review how IT operational support processes
can be improved.
- Ensure IT partners consistently deliver the highest level of support of all manufacturing IT solutions
following established standardized support process and procedures.
- Applies new ideas to problems to fostering an environment that encourages innovation.
- Consistently exercise of independent judgment and discretion in matters of significance.
- Provide multi-tier support to all departments and maintains mutually beneficial relationships with
vendors and third-party service providers to ensure appropriate support of all business activities.
- Exceptional communication skills with diverse audiences - Strong critical thinking and analytical
skills in a complex technical and support environment.
- Develop deep understanding of business and KPIs which are critical to successfully supporting IT
in the manufacturing environment.
We are looking for the following abilities and skills:
- Education Required: High School Diploma
- Experience Required:
- 5-7 years with a Bachelor's degree
- 10+ years with a HS Diploma
- Experience in infrastructure technology working in manufacturing setting.
- Experience as a service manager.
Working Conditions:
- Anticipated travel of up to 20%-30% which may include the following:
o World Headquarters (WHQ) Office, Research Kitchen, Pilot Plant, and Manufacturing
Plants (Campbell Soup Company (CSC), co-manufacturers and vendors).
- A significant portion of the job is in the production environment; thus, the work exposes the
employee to food products requiring the use of personal protective equipment.
- Ability to walk/stand up at times for up to ¾ of the workday.
- Physical ability to handle weights of up to approximately fifty (50) pounds.
Compensation and Benefits:
The base salary range for this full-time, salaried position is between
$85,900.00 - $158,900.00
Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.
The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion, or any other classification protected by law.
In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law.
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