Overview

Named to The Denver Post Top 150 Workplaces in Colorado list, ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. ClearChoice has experienced strong growth over the years and today is a leader in the United States in providing dental implant treatments. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

Summary

The Senior Manager of Performance Development will oversee recruitment, training, coaching, and communications strategy and execution for a 100-person inbound and outbound sales and service contact center called the Care Connection Team (CCT). This leader will need strategic vision, excellent organizational and communication skills, and experience building and delivering sales and operational training. This is a critical role with a large team that is now working fully remote, making clear communications and effective virtual training even more critical. This leader will report to the VP of Patient Experience who oversees the CCT and may adjunct support the Chief Performance Officer who oversees all ClearChoice training and development.

Responsibilities

• Lead Recruiting Strategy, execution and organization for the CCT.
• Lead Communication Strategy, execution, and organization for the CCT.
• Full ownership over CCT Training Strategy to drive Performance and Culture for Agents and Supervisors; includes structuring an approach for what to train, when, and how based on business needs.
• Responsibility for all CCT training materials, including improving upon current resources and building new ones. Experience in instructional design will be required or ability to manage outsourced support to accomplish this.
• Responsible for delivering CCT trainings that improve our ability to drive improved sales metrics and strong operational process adherence. Previous success in sales training delivery will be critical.
• Ability to build rapport and strong relationships with the team and others receiving training.
• Ability to gather and implement feedback for continuous improvement.
• Support and build a team culture that espouses ClearChoice values, promotes diversity and inclusion, and thrives to uplift the lives of our employees and patients.
• Build strong relationships with both the Care Connection Team to understand training and communication needs and the Performance Team to understand ClearChoice’s proprietary sales training program and best-practices.
• Provide input and support on sales agent recruiting.
• Provide input on how to continue to grow and foster a diverse and inclusive team.
• Direct leader of four full time employees (Training Manager, Recruiting Manager, Content Manager, and Training Specialist).

Desired Experience

• Proven track record of success in a training leadership role
• Experience in building and executing strategies, ideally related to training or communications
• Experience with instructional design and training delivery, ideally for remote workforces
• Strong organizational skills
• Strong teamwork and ability to connect with others
• Excellent written, verbal, facilitation and presentation skills

Remote Requirements

• Secure, reliable and dedicated high speed internet is required to support business needs
• Must have a dedicated home work area with minimal distractions
• Remote positions with our team are currently available for candidates located in AK, AZ, AR, CO, CT, DE, FL,GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY

Benefits of Joining Our Team

• Medical, dental & vision benefits
• Options for Flexible Spending Accounts and Health Savings Accounts
• 401K Investment Plan with employer match after 12 months of employment
• Company paid holidays and paid time off/vacation
• Thorough and intensive new hire training program and ongoing training and coaching
• Phenomenal culture committed to supporting our employees to change the lives of those we serve
• Opportunities for growth and advancement

Compensation:

• $100-120,000 commensurate with experience
• In addition to your base compensation, you may be eligible for an annual 20% bonus

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