Job description
REPORTS TO: Floor Supervisor, Housekeeping Manager, Director of Housekeeping.
SUPERVISES: N/A.
WORK ENVIRONMENT:
Guest Rooms, Guest and Service Corridors, Housekeeping Office.
Job involves working:
KEY RELATIONSHIPS:
Internal: Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager, Floor Supervisors, Horsepersons, Linen/Laundry Staff, Linen Room Attendant, Engineering, Banquet Setup, Room Service, service companies.
External: Hotel guests/visitors.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean guest rooms by category priority.
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Service assigned guest rooms.
- Empty trash containers and ashtrays.
- Remove all dirty terry and replace with clean par to designated layout.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on checkout rooms, removing dust and debris. Ensure correct amount and placement of hangers, pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to floor plan.
- Open all drawers/doors in checkout rooms and remove items left by guest. Dust inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
- Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
- Dust pictures, frames and mirrors.
- Remove dust and debris on television, VCR, clock radio, remote control and cable box.
- Set correct time on clock; correct TV channel; correct movie rental insert.
- Clean all lamps and light switches; check for proper working order.
- Remove dust, spots and smears from windows, ledges and frames.
- Remove dust, grease and smears from telephones and reposition properly.
- Empty liquid from ice bucket and wipe all surfaces dry.
- Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
- Remove trash, debris and cobwebs from balcony/patio.
- Inspect condition of planters and plants; remove debris.
- Remove dust, dirt, marks and fingerprints from entrance door(s).
- Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
- Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to designated level.
- Remove dust, stains and marks from all baseboards, ledges and corners.
- Vacuum carpet in guest room.
- Spray room with deodorizer.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift.
- Wipe vacuum clean.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items from guest rooms to the Supervisor.
- Make up cribs and roll-a-ways if used.
- Re-hang and fold guest clothes and pair shoes.
SECONDARY JOB FUNCTIONS
- Stock cleaning supply caddies.
- Clean cart and re-stock.
- Return buckets, caddies and chemical bottles to housekeeping area.
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