Job description
Who we are...:
Aligned with Verra Mobility Values:
Verra Mobility is an Equal Opportunity Employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
Position Overview:
*This position's location varies between Mesa, Arizona Headquarters and other locations*
This position works alongside our traffic enforcement and citation issuing teams. Requires strong attention to detail, to monitor the output of Event Processing teams, identify, document, and correct errors when appropriate. This position reports within the Operations Group and will report to the Event Processing Supervisor.
Essential Responsibilities:
- Perform quality checks on open and closed events against established manuals/quality assurance instruments and standards
- Update and document errors through reporting, related to findings related to QA metrics.
- Process escalated queues when needed and record any errors present.
- Participate in employee communication sessions, for updates to manuals/laws/software.
- Other office/clerical duties as assigned
- Working knowledge of processing rules and/or ability to learn client requirements.
- Strong communication, both verbal and written, and the ability to determine the proper medium of communication based on issues at hand.
- A high level of quality, strong problem-solving skills, dependability and demonstrated ability to document and report as needed
- Professionalism and the ability to work well with different groups
- Quality driven, strong attention to detail
- Quality assurance experience preferred
- Demonstrated ability to multi-task and meet all assigned deadlines in a rapidly changing and high-pressure environment
- Strong computer skills using Microsoft Office (Word and Excel) with the ability to learn and navigate a variety of computer systems/software
Aligned with Verra Mobility Values:
- Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
- Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
- Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
- Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.
Verra Mobility is an Equal Opportunity Employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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