Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit.

The Quality Assurance Monitor position is located in Amherst, New York at our beautiful Sheridan Meadows office and will report to the Vice President, Customer Experience Management. Immerse yourself in our operations in a fast-pace, growing, learn-it-yourself environment.

***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***

Essential Functions:

• Assist with management and oversight of an AI powered speech analytics platform that detects sentiment, themes and topics from real time call recordings and text transcripts.
• Actively provide insights and drive improvements to existing policies and processes based on observation, analysis of data, and strategic focuses.
• Work closely with team members to ensure contact center vendors are upholding defined expectations.
• Contribute to a collaborative environment of continuous improvement and feedback by partnering closing with other operational departments.

The ideal candidate will have the following:

• A minimum of an associate degree.
• A flexible, positive, and solutions-oriented mindset. This is a fast-paced environment that best suits individuals with the energy and willingness to tackle a variety of needs from our operations.
• Ability to largely self-manage your time and energy appropriately across a high volume of needs of varying degrees of complexity, urgencies, and topics.
• Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks.
• Highly organized individual with strong attention to detail.
• Ability to communicate across a wide audience from operational end users, project stakeholders, and senior leaders.
• Prior banking or financial services experience is a plus but not required.

Why Continental Finance?

Continental Finance Company (“CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since the Company’s founding in 2005, CFC has prided itself on its corporate responsibility to customers in terms of a strong customer support program, fair treatment, and responsible lending. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer underwriting, marketing and servicing platform, we provide a variety of services to our consumers when other financial institutions will not accommodate them. We are proud to provide access to credit products and excellent services to consumers who are largely overlooked by traditional credit card issuers.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees a hybrid work schedule that includes three (3) days in the office and two (2) days working from home every week plus competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

***CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)***