Essential Job Responsibilities and Duties

• Maintain the ability to perform any/all tasks within the plasma center and supervise donor flow
• Ensures that accurate and thorough documentation of necessary records related to the donor collection is performed within ImmunoTek procedures, policies, and other applicable requirements
• Assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
• Routinely perform operational and compliance reviews to assure the center is following company policies and customer requirements, as it applies to the donation process and donor flow.
• Assist in the training of new employees, retraining of current employees, perform employee performance observations, and initiate immediate corrective actions
• Assist in machine/device resource management
• Assist Assistant Manager in the identification and interviewing of line staff candidates for available positions
• Build rapport with donors to ensure overall customer service satisfaction and maintain donor retention
• Report all unsafe situations or conditions to management
• Assist with the development and implementation of marketing initiatives
• Assist in the creation of the employee schedule
• Assist in the coordination of breaks and staffing to ensure efficient donor processing
• Assist in end-of-day closing operations
• Assist in the reporting of minor donor complaints
• Must be trained in all line-staff operations of the center
• Must attend all staff meetings and training sessions
• Maintain confidentiality of all personnel, donor, and center information.

Qualifications

• High school diploma or equivalent required
• One (1) year experience in a fast-paced, customer service related industry required
• Ability to become certified as a Phlebotomist, DCT 2, Plasma Processor, and Designated Trainer within three (2) months of accepting the position
• Ability to complete PCS training, certification, repair, and troubleshoot PCS machines within four (4) months of accepting position

Knowledge, Skills, Abilities

• Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
• Strong verbal and written communication skills
• Possess leadership/supervisory skills
• Ability to interpret a wide variety of technical instructions
• Ability to work with a team and collaborate with others
• Ability to maintain a professional demeanor during all interactions with donors, fellow employees, and vendors
• Excellent customer service skills
• Strong decision-making, and problem-solving skills to analyze situations
• Maintain confidentiality of all personnel, donor, and center information
• Maintain thorough familiarity and compliance with all state and federal regulations, FDA, OSHA, CLIA, cGMP and ImmunoTek company procedures
• Ability to train and develop staff as needed
• Other duties, as assigned

Physical Requirements

• Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
• Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
• Ability to train in plasma collection areas
• Ability to stand for extended periods of time for up to four (4) hours at a time
• Ability to lift, tug, pull up to fifty (50) pounds
• Ability to travel by plane, or car as required to train or assist other centers as needed

Work Environment

• Typical work environment with moderate noise level
• May be exposed to freezing temperatures for short periods of time
• Occupational exposure to bloodborne pathogens

Disclaimer

This job description is construed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.

Education

• High School or better in General or related field

• Bachelors or better