Kilwins Hendersonville General Manager

Base Salary: $60,000-$65,000 + bonus

Hours: 40-45/week depending on the season

Benefits:

3 weeks paid time off

Health Insurance

Simple IRA 3% match

Leadership training

Product discount

Flexible schedule

Work life balance

Casual dress

Opportunity for advancement

Bonus Structure: 2% of profit—performance based

Our Core Values:

Team: We are team members, not employees

Respect: Treat others as you want to be treated

Integrity: We believe character matters, all the time

Hospitality: The way you make people feel is what they will remember more than anything

Excellence in the Ordinary: Do your best every time and be faithful in the little things

History:

Kilwins Hendersonville is owned and operated by young entrepreneurs, Landon and Ashley Clark. When Ashley Clark was 22-years old, she was living at home, with her parents and her college degree, working a job she’d had since she was 15. Counting the number of times he’d been to a Kilwins on one hand, her dad made a suggestion out of the blue: “Have you ever thought about owning a Kilwins Franchise?” That was October 2012. Landon and Ashley opened their first Kilwins store in 2013 in Greenville, SC. Fast forward to 2022: Landon and Ashley own and operate five Kilwins stores in SC, NC, and TN. They love building relationships with their team. They teach their team to show up on time, deliver on promises, and be better communicators. They are passionate about inspiring their team members to do the things that inspire them. They’re not done yet, either - they’re currently expanding in Nashville and are looking for leaders!

Job Summary:

The General Manager (GM) will regularly exercise discretion in managing the overall operation of the store—you must be a decision maker and a delegator, not a doer! A majority of time is spent supervising and directing the workforce, making staffing decisions, and kitchen production. The GM is responsible for keeping labor overhead and food costs down while increasing sales. Will be responsible for customer satisfaction, team member supervision, scheduling, merchandising, quality control, and maintaining a well-trained team. Flexibility, strong communication skills, leadership, and the desire to provide an excellent experience for customers is crucial to success in this position.

Essential Functions: (Encompassing but not limited to)

• Leadership – set goals and model how to achieve success in all aspects of store operations. Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Growth – identify, develop and implement strategies to increase profitability. i.e. corporate sales, hotel marketing, take-it-home, and fudge sales.
• Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standards and to set a positive example for the store team.
• Promote Best Practices for building customer relationships and growing the business. Exceptional hospitality is a top priority.
• Maintain an excellent store atmosphere, functionality, and appearance by paying attention to inventory, cleanliness, and positive attitudes.
• Manage with integrity, honesty and fairness.
• Office organizational skills & POS management
• Annual inventory management & quality control
• Corporate and outside gift sales management including use of CRM
• Oversee the hiring, training, and scheduling all team members by Team Manager. Ensure proper paperwork and filing is done by Team Manager.
• Follow corporate marketing plan and installation/take down of promo displays (POP).
• Address issues with team in a timely, respectful and professional manner. Expect professional behavior from staff…nip grooming issues, cell phone use, gossip, negativity, scheduling issues, etc in the bud.
• Defrost ice cream cases, maintain and organize freezers, manage deliveries from kitchen & waffle cone baking/scheduling.
• Assist in managing inventory, placing orders to KQC and non-KQC vendors and keep close tabs on what is profitable. Manage daily packaging needs and assist with deliveries/restocking.
• Work with kitchen staff to achieve changing inventory needs, ensure adherence to corporate recipes and food safety guidelines, and quality control. Manage production of special, corporate, and holiday orders.
• Holidays, weekends, and special event shifts are part of this job.
• Manage day sheets, banking deposits, POS drawers, and change orders.
• Manage maintenance of appliances; freezers, dipping cases, walk-in coolers, etc. with regularly scheduled appointments to address issues, filters, cleaning etc.
• Manage technology including computers, scales, and POS systems.
• Manage general cleaning duties daily, weekly, monthly and annually as needed; daily and deep cleaning is a priority.
• Excellent communication with team members and guests.
• Participate regularly in leadership including but not limited to book club, weekly calls, and more
• Attend franchise regional meetings twice annually and browse Friday Spotlight for new information, ideas, and general franchise news
• Communicate with Owners in regularly scheduled weekly meeting via Zoom or in person when travel allows
• Travel 2-3 times per year to off-site manager meetings in southeast

Leadership:

• Act as a mentor and lead by example for the development of team members. By being proficient in all areas of operation, it becomes the responsibility of the General Manager to educate, train, retrain, and develop team members.
• Self-Leadership and Self-Feeding
• Expose leadership to growth opportunities
• Recognize that people are our most valuable asset and place priority on developing people
• Interview potential hires as needed and counsel current team members as needed
• Create a fun work environment
• Establish goals for measuring standards for operation and personal development
• Encourage growth for the team members by demonstrating a commitment to personal learning
• Accept personal responsibility for personal decisions and actions
• Spontaneously recognize and celebrate team member success
• Oversee team meetings and shift leader meetings hosted by Team Manager; host and lead your own management team meetings

Physical Demands:

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the team member is:

§ Regularly required to talk and hear.

§ Regularly required to stand, walk, lift and/or move up to 50 pounds.

§ Regularly required to use hands to touch, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch; and taste or smell; lift and/ or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.