Job description

Nox-Crete, Inc.
www.nox-crete.com

General Information

Position Title: IT Help Desk Technician

Department: IT

Reports to: IT Manager

Purpose of Position

The purpose of this position is to coordinate, plan and lead information technology activities/systems, support users and align IT practices to support Nox-Crete’s future growth.

Position Duties and Responsibilities

• Test, troubleshoot and repair all technology-related issues
• Provide training to users on technology systems
• Develop and maintain robust cybersecurity program
• Evaluate risk, maintain network recovery and backup processes
• Manage new and replacement software and hardware needs
• Manage onboarding and separation processes for all new and terminated employees with respect to technology needs
• Manage telephone system, door security, surveillance cameras
• Coordinate with technology vendors as necessary
• Align IT infrastructure with current and future business requirements and goals
• Manage IT budget, control expenditure by researching and recommending cost-effective solutions
• Maintain SharePoint/OneDrive administration
• Assist Salesforce Developer with various tasks as required

Major Work Relationships

• Routinely interact and work well with all employees to help create a work environment conducive to improving system efficiency and employee productivity
• Work with vendors to ensure seamless operation of all technology-related systems

Education, Experience and Skills & Abilities

• Associate’s or Bachelor’s Degree in Technology-related field or equivalent experience

Skills & Abilities Required

• Detail-oriented, proactive, logical, self-starter
• Strong interpersonal and communication skills
• Ability to work independently as well as part of a team
• Strong problem-solving skills and an attitude to impact positive change
• Detailed knowledge of IT-related issues – hardware, software, email, phone systems, etc.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

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