Job Purpose & Position Overview

The Information Technology (IT) Tech's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. It performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, and equipment maintenance and repair, and computer operations assignments. Requires minimum supervision and may act as lead when the need arises. Updates supervisor on status of projects or technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or next level of support. May provide information to students, staff, faculty or general public on established policies and procedures, or services provided. This is a model job description. The duties listed below are representative and characteristic of the duties required. They are intended to suggest a general level of skill and complexity and as such are not a substitute for the specific descriptions for individual positions.

Specific Job Duties/Responsibilities

• Demonstrates the Winnebago Comprehensive Healthcare System’s (WCHS) core mission, vision, and values.
• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment;
• Sets up and configures desktop computers, peripherals and accounts assigning security level;
• Installs software and installs and repairs hardware and peripherals;
• Tests programs;
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
• Maintains systems, databases and web pages;
• Administers user accounts;
• Designs and produces basic reports;
• Paycom Admin, Email Admin, Intacct Admin;
• Transfers computer files between platforms;
• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems;
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
• Arranges for distribution of output to customer;
• Maintains records;
• Duties listed are only an illustration of various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position

Required Qualifications/Skills

• Education - High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.
• Possess and maintain a valid driver’s license, be insurable, and have access to own transportation.
• Must be able to travel, sometimes on short notice, to accomplish department business.
• Must be able to work weekends and evenings, and/or when position requires.

Supervisory Responsibilities

• N/A

Training Requirements

• As required by the position and/or as directed by IT Director.

Physical Requirements

• Normal to light office work which includes the ability to lift up to 30 lbs.
• Regularly required to walk, stand, and sit for extended periods of time and use hands to operate computer keyboard, phone, various office equipment, and vehicles.
• While performing daily duties, the employee is regularly required to talk and hear.

Mental Requirements:

• Reading, writing, calculating
• Above average social interaction skills
• Reasoning/Analysis
• Works with minimal to no supervision

Language Requirements:

• Must possess the ability to read, write, and speak the English language fluently.
• Must be able to continually and effectively employ professional verbal and written communications skills.

WCHS is an equal opportunity employer. Employment practices are free of discrimination. As provided by Federal Law, all qualified Native American applicants shall receive preference over Non-Native American applicants. In the absence of qualified Native American applicants, consideration will be given to all other applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, veteran status, genetic information, disability or any other reason prohibited by law in provision of employment opportunities and benefits.