Job description

Title:Help Desk Coordinator - Level 3

Location: Hartford, Connecticut (Hybrid) - Candidate Must Be Local

Estimated Duration: 12 Months

Desired Skills / Experience

n Experience working in a Law Enforcement, Criminal Justice, or government setting

n Experience working in sales, customer service support, and/or training for 3 or more years

n Familiarity with corporate-like marketing/sales principles while balancing being in a government environment

n Resides in the State of Connecticut
Required Skills/Experience The individual must be:
n A Self-starter, dependable, and must possess exemplary work ethic

n Excellent time management. Must be able to meet aggressive deadlines without excuses.

n Focused, not easily distracted. Can work without being micro-managed.

n Experienced working on onboarding and/or recruitment teams

n Very Important: Experience working as a team player who also boldly rises to the occasion to create appropriate untapped onboarding opportunities and mitigations for onboarding challenges

n Not afraid to think creatively “outside-of-the-box” while respecting proper protocols such as paramilitary protocols

n Highly cooperative and able to develop positive working relationships with others. Must have experience working well with project and program managers.

n Comfortable speaking to customers and communicating in a respectful and professional manner

n Able to demonstrate a very strong working knowledge of MS SharePoint, Word, PowerPoint, Outlook, Teams, and Excel during the interview process

n Understanding of onboarding stakeholders in a new technology implementation

n Able to Deliver client presentations and demos with flexibility if any changes, issues, concerns, or questions occur suddenly

n 2 to 4-year college graduate (or commensurate work experience related to this position is acceptable)

n Excellent and have error-proofed writing skills (limited to no spelling/grammatical/punctuational/etc errors)

Job Type: Full-time

Salary: $30.00 - $40.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hattiesburg, MS 39402: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 3 years (Required)
• Sales: 5 years (Required)
• Help desk: 5 years (Required)
• customer service support: 5 years (Required)

Work Location: One location

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