FT Library Customer Adviser - Elmwood Place Branch
Full Time
Cincinnati, OH 45202
Posted
Job description
FT Library Customer Adviser - Elmwood Place Branch
Date Posted: 1/10/2023
POSITION SUMMARY: The Library Customer Adviser is responsible for providing customer service directly and on-site. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.
DUTIES:
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Performs readers’ advisory and reference work.
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Shelves returned materials.
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Searches for requested materials.
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Assists customers with various technologies such as phones, computers and tablets.
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Assists customers with resumes, job searches, internet use and basic word processing.
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Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
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Assists with programs, displays, and meeting room approvals.
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Refers customers to Managers, Librarians, or Specialists as appropriate.
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Uses Library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.
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May prepare and deposit money from fees.
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May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
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Respects and maintains confidentiality of customers, peers and branch/department.
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Attendance is punctual and reliable.
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Participates in regular self-directed training to ensure preparedness.
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Other duties as assigned.
QUALIFICATIONS:
- Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
- Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
- Handles and responds to concerns, complaints and difficult situations with patience and tact.
- Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.
- Flexible, friendly and able to establish rapport with customers and staff.
- Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive service to internal and external customers.
- Solves problems and makes independent decisions when circumstances warrant.
- Seeks out new methods and principles as appropriate and incorporates them into existing practices.
- Seeks, accepts and incorporates feedback and direction.
Position Type
Full Time
EDUCATION
High School graduate or equivalent.
HOURS
40 hours per week, including weekends and evenings
SALARY:
Grade 4: $15.87 per hour
DEADLINE
Until Filled
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