Customer Category Manager, Insights & Analytics - Retail

About High Liner Foods

High Liner Foods was founded in 1899 in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with close to $1 billion in sales.

High Liner Foods is the seafood brand people trust. Every day we’re Reimagining Seafood to Nourish Life through a focus on our customers, innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North America.

We offer professional, technical and operational career opportunities across Canada and the United States. We believe in building a high-performance organization by investing in our people. We are focused on developing future leaders from within and fostering career growth and advancement.

It’s our time to make waves. Join us.

High Liner Foods is a career destination. We look for high performing talent who value:

• Safety; it’s our #1 priority
• Opportunities to contribute to your community through volunteerism
• A culture of inclusion, support and recognition
• Senior leaders that are highly accessible and available to employees
• A strong focus on education and career development through training
• Competitive salary and performance rewards
• A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

Position Summary:

The Customer Category Manager on the Insights and Analytics team will be responsible for unearthing category insights that will inspire strategic solutions for Retail Customer partners and for High Liner Foods. Leveraging hindsight (performance metrics, ROI analysis, etc), insight (consumer-led data, market trends), and foresight (macro trends, category performance and trajectories, etc), the Customer Category Manager will build concise stories with actionable business recommendations with the goal of unlocking opportunities across our portfolio for our customer partners. The incumbent will help guide cross-functional partners within the organization to make business decisions based on the customer’s strategic priorities; they will be able to build relationships that uncover these customer priorities. The Customer Category Manager will ensure that all product, trade and innovation solutions are customer relevant and driven by data. The scope of this role will be primarily support specific US RETAIL partners but may extend to Canadian Retail partners as required.

Essential Duties and Responsibilities:

Retail Category Management:

• Expertise in traditional Retail Category Management principles and application
• Leverage multiple data sources to tell a holistic story linking consumer and retail customer insights, market trends and portfolio solutions for our Retail customer partners
• Ability to leverage custom and syndicated sources to develop foresight on growth trends for the Retail landscape and Seafood industry
• Play an integral part of annual strategic planning, proving a point of view on category and company growth and share targets to feed into future business planning and marketing direction
• Advanced presentation skills, confident presenting insights and recommendations to Retail customers across North America
• The expert on Retail consumer / customer / category performance and provide timely updates to marketing / sales / product development
• Proficient in key Retail data tools and applications including IRI, Nielsen, 85.14, Numerator, Dunnhumby, LDIA and others (as necessary)
• Present at key Retail department meetings on business results and trends
• Provide unbiased vendor evaluation and ongoing relationship management
• Develop and maintain internal topline reporting, quarterly business reviews, ELT materials, and other ad-hoc reporting and analysis for internal Retail and leadership team purposes

Qualifications:

Required:

• Bachelor's degree
• At least 3 – 5 years of experience in a category management function
• Experience in traditional CPG Category Management principles and application
• High level analytical capability
• Proficiency in using syndicated data and panel metrics (IRI, Nielsen, etc)
• Strong decision-making capability
• Track record of successfully implemented recommended strategies at the customer level
• Experience presenting and collaborating with internal partners and external customers
• Ability to assimilate and interpret data from multiple disparate data sources into concise action-oriented recommendations
• Experience communicating complex and/or detailed information to multiple individuals/audiences with differing knowledge levels
• Experience in managing vendor/customer relationships
• Expert Excel and PowerPoint skills
• Ability and willingness to travel

Preferred:

• Experience in the Retail CPG industry
• Experience in storytelling
• Development and application of analytics, principles, theories and concepts (ie pricing elasticity models)

Join Us! Apply Now

High Liner Foods is Remote Friendly! We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.

Health, Safety & Wellness

At High Liner Foods, we believe strongly in the safety and wellness of our employees. Our organization has a number of policies, programs and practices that focus on safety, wellness, health and sustainability of the overall organization. Company employees, including temporary/agency and contract workers, are required to provide proof of their full COVID-19 vaccination status if their role requires business travel by a means requiring vaccination (including, but not limited to, international air travel and/or domestic air and rail travel withing Canada) per regional laws/regulations. Employees will be considered fully vaccinated if they have received the required number of doses of a vaccine which has been approved by the health authority of the country in which they work.

Recruitment Process

Our process is meaningful but efficient! We want to get to know you and show you what our world is like.

Applicants who demonstrate potential will be contacted directly for a preliminary phone interview. Successful applications from this stage will participate in a behavioral-based interview with the hiring leader.

All hires are conditional upon the successful completion of references, background checks and applicable drug testing.

High Liner Foods (USA), Inc. is an Equal Opportunity / Affirmative Action Employer committed to diversity & inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, sex, sexual orientation, disability, veteran or marital status, genetic information or other protected status, covered by federal, state or local law.

Accommodations for Applicants with Disabilities. High Liner Foods (USA), Inc. is an equal opportunity employer and is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans’ Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact humanresources@highlinerfoods.com for assistance.

Current employees please note: this position is referral bonus eligible! See our policy for more details.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)