Are we your type?
We’re that tiny tech startup…that made it and keeps getting better and bigger. After 25 years, Sterling has evolved from a value-added computer-hardware reseller to a full-scale IT-solutions provider (“Client to Cloud,” we say), with brand-name manufacturer-partners like Dell Technologies, Cisco, HPE, Red Hat, and VMware; top-tier clients; and multimillion-dollar tech projects. We’re a place where you can make your mark and advance — because the ceiling hasn’t been set yet.

We currently have openings at our new 83,000-square-foot headquarters in North Sioux City, South Dakota (great sunsets, low traffic, reasonable housing, no state income taxes), or one of our eight other U.S. locations. Sterling is growing at a rate of 26% annually and has several openings — for passionate salespeople, brilliant software engineers, squared-away project managers, detail-loving admin, and more. https://sterling.com/career-opportunities/ for more info.

Title: Senior Customer Success Manager

Location: North Sioux City, SD

Reports to: Customer Service Manager

Job Description: The Senior Customer Success Manager interact with customers, vendors, distributors and internal departments to ensure that our customer satisfaction levels are consistently world class. It is the responsibility of the Senior Customer Success Manager to communicate with customers pre- and post- delivery of products and services. They will assist, support and process purchasing activity. Additionally, the Senior Customer Success Manager serves as a liaison between sales, accounting, and purchasing in the activities of procurement, product tracking, order issues, delivery support, invoicing, and customer service. Responsibilities include communicating with suppliers, vendors, and distributors; tracking orders and distributing information to sales, accounting and customers; fielding and resolving issues to facilitate invoicing and prompt customer payment and other tasks as required by Purchasers.

Required Technical Skills: The Senior Customer Success Manager should be proficient in Microsoft Excel, Word, and Outlook and Adobe Acrobat. Experience using Salesforce is strongly desired. Additionally, a proficiency in searching, navigating, and utilizing online portals, tools, and search engines is required.

Required Education/Experience: The Senior Customer Success Manager should have a minimum of 4+ years of experience in customer service and/or sales. Experience in purchasing or product procurement activities is a plus.

Requirements:

• Able to communicate, coordinate, and work effectively with coworkers.
• Very organized. Detailed and task-oriented worker.
• Possess a strong work ethic and team player mentality.
• Able to clearly communicate via phone and email with customers, suppliers, and internal staff.
• Capable of working in a high-paced, demanding sales and purchasing environment.
• Capable of understanding and working within a well-defined process workflow.
• Has a pleasant, patient and friendly attitude.
• Customer service-oriented mentality. Willing to go the extra mile to satisfy a customer.
• Problem solving ability.
• Basic, general knowledge of IT products.

Primary Responsibilities:

• Receive customer requests for assistance and issues via phone and email; address issues and coordinate with internal departments to appropriately respond.
• Communicate with distributors, manufacturers, partners certain product shipment information and order status.
• Maintain detailed records of order activity in Salesforce.
• Coordinate and communicate with Sterling’s purchasing department to ensure timely shipment and delivery of product to meet customer delivery schedules.
• Resolve customer issues with delivery and/or product returns.
• Communicate with customers on order issues, order receipt proactively
• Communicate with distributors, manufacturers, partners, and resellers on order status and promptly resolve issues under the direction of the Purchasers.
• Assist with purchasing functions such as pre-signing purchase orders, creating and updating purchase orders, maintaining detailed records of purchase activity in Salesforce.
• Coordinate and communicate with Sterling’s Purchasers, Sales Account Managers, and end-customers and receiving departments to ensure timely and accurate delivery of product.
• Coordinate with Purchasers, Accounting, and Sales to resolve customer issues with delivery and/or product returns. Assist with product replacement if necessary
• Assist purchasers and Sales Account Managers with additional customer service activities in support of the effort to expedite customer invoicing.

Sterling Computers is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state or applicable local law.