Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as the No. 2 hospital in the nation, according to the U.S. and World News Report. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

We are looking for a future caregiver to take on the role as an Community Outreach Patient Navigator within our world-class team of caregivers. This role is designed to serve the community by decreasing disparities through navigation and education. Builds working relationships, solves problems, removes barriers to care and support patients while assisting them through the continuum of care. Educates people within the community on, disease, prevention, and necessary health screenings. Coordinates appointments and testing for early detection of medical issues. The Community Outreach Patient Navigator identifies and links eligible patients and their families to required screenings and services. Assists with removing barriers to care, such as insurance and financial needs, transportation, knowledge and other psychosocial concerns.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Coordinates and educates patients within the community on disease prevention and screening
• Identifies and addresses barriers to care, fear, trust, financial, insurance, transportation and psychosocial to ensure appropriate clinical care is coordinated and provided in a timely manner
• Help patients navigate our complex health care systems
• Coordinates appointments related to health screenings i.e. mammogram results, colonoscopy results and pathology reports
• Navigates patients to appropriate health care provider within all Cleveland area facilities
• Identifies barriers to care and coordinates resolution to including but not limited to

Social work support

Medicaid and Medicare

Prescription Assistance Programs

Community resources (gathering place & 211)

Connecting patients to primary care and medical homes

• Support coordination and execution of community events

Education:

• High school diploma required.

Languages:

• Spanish (orally and written) preferred

Certifications:

• None Required

Competencies (Complexity of Work):

• Knowledge of Electronic Medical Record (EMR) preferred
• Ability to deal effectively with a variety of people and work in a team environment
• Excellent patient service orientation skills
• Must possess strong oral, written and organizational skills

Work Experience:

• Minimum three years related experience in customer relations with diverse patient/culture populations, exhibiting problem solving skills.
• Excellent interpersonal skills with special emphasis on oral and written communication, process improvement, and problem resolution.
• Requires strong communication, analytical, and critical thinking skills.

Physical Requirements:

• May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing.
• May need to lift boxes or carry objects
• Working evenings and weekends is required

Personal Protective Equipment:

• PPE 1
• PPE 2