The COBRA Specialist is responsible for coordinating COBRA Administration functions to support MBS efforts to provide “best in class” service to our customers. This will include providing dedicated support to assigned client(s) and our MBS COBRA staff, management and other MBS staff.

Position Responsibilities:

• Learn and assist in COBRA Administration functions including:

• Data entry process (into Travis) to ensure accuracy and timeliness for beneficiary notifications, elections, and changes
• Posting of COBRA premium payments
• Preparation of vouchers and providing Accounting with check runs for client(s)
• Process for premium remittance to client(s)
• Daily download, auto-processing, and mailings
• Process for return mail
• Process for rate changes and associated rate change letters
• Maintain appropriate files for required documentation

• Serve as dedicated COBRA Service Representative for assigned client(s)
• Assist in ensuring that the COBRA Customer Service phone line has continuous coverage during business hours, that calls are answered promptly and professionally, and that accurate information is provided to callers
• Document calls into the respective COBRA beneficiary record in Travis
• Perform job responsibilities in a manner that meets established performance goals/guarantees
• Complete daily, weekly, and monthly reports on COBRA activity to Department Manager, as requested
• Coordinate with other departments (Administration, Account Management, Flex Unit) to ensure processes run smoothly and any issues are resolved in a timely manner
• Document and report any COBRA complaints to Compliance Manager and assist in resolution and response
• Provide training to other staff for cross-training purposes

• Perform other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required

Skills, Knowledge and Abilities

MedCost provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

MedCost participates in the Electronic Verification system (E-Verify) to electronically verify the work authorization of newly-hired employees. E-Verify is an internet-based program that compares information from an employee's Form I-9 to data contained in the federal records of the Social Security Administration and the Department of Homeland Security to confirm employment eligibility. MedCost does not use E-Verify to pre-screen job applicants.