Job description
Together, we can beat cancer.
At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
If you want to be part of this important mission, we want to hear from you.
Summary:
- Provides clinical applications training to customers both on site and remotely to ensure customer is well prepared to obtain training that will enable them to operate their Varian Medical System equipment according to a minimum of safe and effective use guidelines with the highest level of satisfaction.
- Assist in managing the customer’s clinical expectations.
- As available, provides competitive product
- performance information to headquarters, marketing or engineering groups. May coordinate or lead customer and/or employee training courses.
- May conduct large group presentations at seminars, training programs, and trade shows.
- May provide demo support to local, regional and national customer trade events.
- Formulate complementary support training information in the form of quick tips, workbooks, video-media and implementation guides.
- Work with cross-functional teams as necessary to support and enable best services and optimize customer relations.
- Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform the essential functions of this position. Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access, and must continue to meet those requirements during the course of VMS employment in this position.
- Performs all required applications specialist responsibilities including but not limited to: creating and maintaining formal customer training support documents; design and oversee the initial and ongoing training for Clinical Applications Specialists, as well as, continued training for new product releases. Other duties as assigned by Training Operations and/or Applications Manager.
Minimum Required Skills and Knowledge:
- Clinical understanding of the processes in a medical and/or radiation oncology department.
- Excellent interpersonal skills.
- Exemplary communication skills (listening, verbal, written). Adaptable, positive and open to new ideas and/or situations. Highly motivated self-starter who takes initiative. Enthusiastic learner who is eager to meet challenges and quickly assimilate new concepts.
- Other Desired Skills and Knowledge: Clinical experience in Radiation and Medical Oncology Credentials by specific professional role: Radiation Therapist - ARRT preferred Required Certifications and Training: Obtains and completes LMS training plan specific to assigned responsibility.
- Applicable to the Oncology Systems business only: Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These requirements vary by client and may include, but are not limited to:
- Proof of valid identification (photo, driver’s license, SSN)
- Criminal background checks
- Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
- Annual TB testing Healthcare trainings
- Experience Level with Business Tools: Advanced knowledge in use of remote training tools (i.e. Smart Connect, virtual classroom) and business tools such as: Microsoft Office Suite, SalesForce, ServiceMax, Qlikview and Learning Management System (LMS).
- Scope Extensive understanding and wide application of documentation, standards, principles, concepts and techniques in the field.
- Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity: Works on assignments requiring considerable judgment and initiative.
- Understands implications or work and makes recommendations for solutions.
- Expected to be team leader and drive local and national initiatives.
- Take on special projects.
- Proficient delivery of training for a minimum of 30%-40% of Varian products.
- Experienced product knowledge to support cross functional teams (i.e. trade shows, sales support, marketing, testing)
- Active Product Lead and/or completed a minimum of a year in a Product Lead role.
- Mentors Clinical Training Specialist I, II and III. Impact of Decisions and Accuracy: Erroneous decisions or failure to achieve results may negatively impact or delay internal and external customer satisfaction and financial obligations.
- Interaction: Interacts daily with functional peer groups and external customers.
- Builds effective working relationships with both internal and external customers.
- Supervision Minimal supervision.
- Administrative Compliance in good standing.
- Competency Level Solid proficiencies and strengths and if gaps exist related to the requirement of new skills as identified in development plan.
- Typical Education and Experience: Bachelor’s degree or equivalent Minimum of 2 -3 years clinical experience or equivalent Minimum 3 years in position Enrollment in Varian approved Development Program.
- Travel required up to 75-100% and intermittent weekends.
- Requirement to travel into Canada and must meet Canadian Border Services requirements. Valid U.S or Canadian driver’s license.
Fighting cancer calls for big ideas.
We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.
#TogetherWeFight
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