Job description
About AvidXchangeAvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone that works here, they’ll tell you our people are at the core of who we are. We are all entrepreneurs who love to innovate and win with a passion for serving our customers. While we take personal ownership of our everyday work, we recognize that we only win as a team.
Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 7 offices across the U.S., or remotely. We're building more than a tech company – we're building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you'll tell for years, you've come to the right place.
AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
As an “Exceptions Associate I” for the Exception team, you will be a key member of the AvidXchange utility operations team. As part of the utility service, we are responsible for examining utility bills to resolve all processing exceptions. This includes ensuring that all captured data and payments are accurately posted to the AvidUtility database.
- Researching, analyzing and correcting errors in utility bills
- Reaching out to client with Exceptions related questions
- Responsible for resolving notices for customer accounts in internal databases
- Resolving late fees on customer accounts by contacting utility companies for waivers or reductions
- 2+ years of previous customer service or related experience required
- Demonstrated ability to learn a new product quickly and thoroughly
- Excellent Organizational skills
- Experienced at sharing knowledge and efficiencies cross functionally
- Successful experience working directly with customers to resolve complex issues
- Proven experience with conceptualizing problems and mastering skills
- Proven experience proactively preventing issues across the organization
- Proficient in Microsoft Office and Web Based applications
- Demonstrated attention to detail
- Proven ability to problem solve
- Adept at multi-tasking
- Excellent organizational skills
- Knowledge of Utility industry preferred
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
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