Job description

ABOUT THE COMPANY
Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 30-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (Amazon, Airbnb, Square, Paramount Pictures), researchers (MIT, Yale, Stanford) and mission-aligned advocacy campaigns (including multiple Democratic Presidential candidates).

Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.

ABOUT THE ROLE
Swayable is looking for a detail-oriented, analytical Test & Research Operations Associate to manage Swayable creative impact tests. In this role, you will ensure that we deliver tests on time and on-budget, while contributing ideas to improve our product.

PRIMARY RESPONSIBILITIES
+ Oversee & execute Swayable research tests, including launching & tracking client experiments in the field, ensuring tests reach appropriate count and spend targets, and troubleshooting analysis problems if they arise
+ Develop expertise on feasibility, supply, and acquisition, becoming the go-to person on the team for these topics
+ Partner with Product and Design to advance the product and provide important client feedback
+ Responsible for the following KPIs: % of tests closed within 24 hours, % of tests closed with no bugs, client satisfaction

WHAT YOU’RE LIKE
+ Excellent attention to detail
+ Excellent project management: able to self-manage, prioritize, and conduct cost-benefit analysis quickly
+ A love of operational excellence and an interest in problem-solving processes
+ A basic understanding of database & computer engineering concepts
+ College degree in a STEM field
+ Comfortable working with quick turnaround times and deadlines
THE TEAM
You will be joining the Client Success Team at Swayable. We are the primary interface between our clients and the product. We have a strong team culture with an emphasis on professional development. We have daily check-ins, weekly goal-setting, regular two-way feedback, and monthly retrospectives. Our team operates as a support network, where we regularly step in to help each other out.

LOCATION
The Client Success team is entirely remote, with team members in Los Angeles, New York, Washington DC, Charlotte, and Chicago. We are looking for multiple team members for this role, ideally on the east and west coasts (including Hawaii or Alaska).

BENEFITS AND COMPENSATION
100% Medical, Dental & Vision Plans
Starting salary range of $75,000 - $90,000, depending on previous experience.
The role includes regular salary increases.
Generous PTO
Equity options
Ongoing professional development stipend

We are an equal-opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.

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