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Job Purpose

Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise. Responsible for delivering remarkable customer service by providing customers with exceptional product knowledge, efficient service to everyone and a friendly attitude; will be exposed to a variety of retail tasks related to product, customer service and merchandising.

Tasks

• Answer customers' questions about merchandise and advise customers on merchandise selection.

• Stamp, attach, or change price tags on merchandise, referring to price list.

• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

• Compare merchandise invoices to items received to ensure that shipments are correct.

• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.

• Transport packages to customers' vehicles.

• Take inventory or examine merchandise to identify items to be reordered or replenished.

• Receive, open, unpack and issue sales floor merchandise.

• Clean display cases, shelves, and aisles.

• Design and set up advertising sign and display of merchandise on shelves, counters, or tables to attract customers and promote sales.

• Pack customer purchases in bags or cartons.

• Requisition merchandise from supplier, based on available space, merchandise on hand, customer demand, or advertised specials.

• Assist customers: carry orders to vehicles, assist with product location and knowledge.

Work Activities

• Performing for or Working Directly with the Public

• Getting Information

• Handling and Moving Objects

• Performing General Physical Activities

• Establishing and Maintaining Interpersonal Relationships

• Communicating with Supervisors, Peers, or Subordinates

• Selling or Influencing Others

• Identifying Objects, Actions, and Events

• Organizing, Planning, and Prioritizing Work

• Making Decisions and Solving Problems

Detailed Work Activities

• Attach identification information to products, items, or containers.

• Clean facilities or equipment.

• Discuss goods or services information with customers or patrons.

• Distribute materials to employees or customers.

• Inspect shipments to ensure correct order fulfillment.

• Monitor inventories of products or materials.

• Order materials, supplies, or equipment.

• Receive shipments.

• Stock supplies or merchandise.

Physical Demands

the employee is occasionally Sit; Climb or balance; the employee is regularly Stand; Walk; Use hands to finger, handle, or feel; Reach with hands and arms; Stoop, kneel, crouch, or crawl; Talk or hear.

Lifts Weight or Exerts Force Work Environment

the employee is occasionally Up to 50 pounds; the employee is frequently Up to 10 pounds; Up to 25 pounds.

Visions

Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus.

Work Environment

the employee is occasionally Work Outdoor weather conditions; the employee is frequently Work in high, precarious places; Ensuring Customer service is top of mind.

Basic Skills

• Speaking

Talking to others to convey information effectively.

• Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.

Social Skills

• Service Orientation

Actively looking for ways to help people.

• Coordination

Adjusting actions in relation to others' actions.

• Social Perceptiveness

Being aware of others' reactions and understanding why they react as they do.

• Negotiation

Bringing others together and trying to reconcile differences.

• Time Management

Managing one's own time and the time of others.

Required

• Customer and Personal Service Interaction

Preferred

• Mathematics