Job description
JOB SUMMARY
Reporting to the Dining Room Manager, the Server is responsible for taking food and drink orders from and serving all residents and guests in assigned section of the dining room in a fast, courteous and efficient manner. The server must provide excellent service to residents and guests, ensuring level of service meets the Village on the Isle’s standards. The Server respectfully interacts with all residents, family members, visitors, colleagues and staff. This is a safety sensitive position.
ESSENTIAL FUNCTIONS
It is understood that every incidental duty connected with operations listed in the job description is not always specifically described, and that employees, at the discretion of management, may be required to perform duties not within their job descriptions. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
- Greets residents and guests in a polite, positive manner; takes beverage orders.
- Answers questions about the menu and takes food orders. Explains how various menu items are prepared, describing ingredients, and cooking methods. Suggests any menu item.
- Submits food order into kitchen accurately utilizing a Point of Sale system
- Serves residents and guests their desired entrees in a friendly, efficient manner.
- Maintains pleasant dining experience. Checks on residents and guests periodically throughout their meals and attends to their needs.
- Performs clean-up duties after each meal service; and, prepares and sets up for next meal.
- Keeps assigned tables clean and properly set up, including vacuuming and arranging tables and chairs.
- Stocks service areas with supplies such as coffee, food, tableware, and linens.
- Regular and reliable attendance is an essential function of this job.
ESSENTIAL MENTAL AND PHYSICAL FUNCTIONS
The essential mental and physical functions listed below are required in order for an employee to be able to perform the essential functions of this position.
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day.
- Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
ADAAA COMPLIANCE
Village on the Isle is an Equal Opportunity Employer. In compliance with the ADAAA, Village on the Isle will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
WORKING CONDITIONS
Work is conducted primarily in health care facility. There is possible exposure to communicable diseases and blood and body fluids that may contain HIV and/or HBV. This position frequently requires working within strict deadlines, under stressful conditions and with a variety of personalities, who may at times be emotional.
MISSION STATEMENT
Village on the Isle is a not-for-profit continuing-care retirement community affiliated with the Evangelical Lutheran Church in America. We are committed to sharing God’s love by promoting individual growth and dignity, enhancing the quality of life and meeting the human and spiritual needs of our residents, staff and community. It is not a requirement to be Lutheran to work at Village on the Isle.
MINIMUM QUALIFICATIONS
- Proof of COVID-19 vaccine is required as a condition of employment while the CMS regulation is in effect.
- Partial High School education; High School Diploma/G.E.D. equivalent preferred.
- Strong sanitation habits.
- Mathematic skills.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- Ability to recognize when a problem has occurred and communicate it to management.
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