Senior Manager, Product Stability

Job Summary:

Company Description

Frontier® Communications provides communications services to urban, suburban, and rural communities in 25 states. Frontier offers a variety of services to residential customers over its FiOS® and Vantage™ fiber-optic and copper networks, including video, high-speed internet, advanced voice, and Frontier Secure® digital protection solutions. Frontier Business™ offers communications solutions to small, medium, and enterprise businesses.

Job Description

We are in search of a manager to lead our new Product Stability team. You will be responsible for successfully driving measurable deliverables and providing the leadership necessary for the team to successfully execute.

The team will be responsible for:

• Tracking the performance of all Frontier products through both Key Performance Indicators (KPIs) and known issue tracking
• Working closely with the engineering teams to measure the success of software releases through customer impact
• Receiving escalations from various business units related to CPE performance and running the issues to ground
• Performing deep analysis of potentially systemic customer issues with a focus on reduction of operational costs
• Working across the organization to identify opportunities to lower variable costs by addressing opportunities in the network

Your work will be analytical in nature, but your intelligence, drive, and interpersonal skills will be equally as important to your success. The work of you and your team will have a direct tangible impact on our customers, employees, and company performance.

Job Responsibilities:

• Prioritizing the work of the team to maximize customer and financial impact
• Guiding the team through defining, proposing, running, and analyzing proposals
• Reporting on results to company executives and the board of directors
• Defining KPIs to measure the performance of our products
• Providing insights on key opportunities in the network through historical business analysis and understanding of customer trends

• Identifying opportunities across our network to decrease operational costs and improve the customer experience
• Working with front-line employees to identify network pain points and to help identify potential solutions
• Working cross-functionally across the organization to build consensus and drive results

When you’re in the business of making connections, diversity and inclusion become part of your fiber. We believe in unlocking the power of diversity to drive digital connectivity, so if you feel your experience looks a little different, and you can add value, we encourage you to apply! #BuildGigabitAmerica

Job Requirements:

• Demonstrated drive and desire to improve business performance.
• Demonstrated aptitude for analytical thinking and data-based decision-making.
• Demonstrated ability to solve complex problems.
• Work experience in strategy, engineering, or analytics; high-rigor business analytics background preferred.
• Experience assembling presentations for a wide variety of audiences.
• Strong financial and business acumen with the ability to identify and evaluate opportunities preferred.
• Familiarity with data tools such as Microsoft Excel, Alteryx, or PowerBI is a plus.
• Experience with SQL, Python, or R is a plus.
• Proficiency with large datasets and Spatial Analytics/Visualization tools preferred
• Experience managing or leading teams preferred
• Bachelor's degree and a minimum of 5 years of working experience or equivalent experience
• Telecom industry expertise is not necessary - the team will be dedicated to teaching and mentoring the candidate towards becoming an expert in their own right.

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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