***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Memphis, TN***

The Hilton Customer Experience team uses guest insights to evolve our already industry-leading, differentiated channels and deliver frictionless, personalized experiences for our customers. From digital key to controlling your room via our app, we humanize the digital experience to serve our always-connected consumers with unique offerings in the best channels so that they continue to feel that Hilton hospitality every step along their journey with us.

What will I be doing?

As the Senior Director, Property Product Management, you will collaborate with User Experience (UX), Technology, Deployment, Marketing, and Analytics leaders across Hilton to reimagine our on-property experience. The position will drive the strategies, roadmap, and launch of new concepts to make travel easier and more inspiring for our guests. You will obsess about both the team member and customer experiences, identify business requirements and opportunities, build and communicate a strategic roadmap, and report on performance all through partnerships with many cross functional groups. Reporting to the VP of Property & Digital Channels, you will have a highly visible role across the entire organization. More specifically, you will:

• Identify industry trends, hotel needs, and guest expectations for opportunities to reimagine the hotel experience to build the best-in-class travel and stay experience
• Leverage data from various sources, including digital analytics, voice-of-customer, and competitive analysis, to gain a deep understanding of current guest and team member experiences. Find opportunities to innovate and offer differentiated capabilities that both delight our customers, as well as support commercial metrics and hotel efficiencies
• Partner with business owners and subject matter experts to define the product roadmap. Prioritize and sequence capabilities that target a combination of scaled deployment, hotel efficiencies, and experience measurements and targets
• Receive input from teams throughout the enterprise and gain consensus on priorities and communicate decisions with sound reasoning
• Develop and present executive-level communications that effectively communicate the strategic plan and progress of projects and the roadmap

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Capacity to work well with people from many different fields with varying degrees of technical experience
• Superb communication and storytelling skills
• Experience with running the development of cloud-based applications, APIs, and web services
• Experience working and leading in an agile environment
• Strong commitment to mentoring and professional development within your team and across cross-functional teams

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Twelve (12) years of professional experience in Digital Product, Technology, or related field
• Five (5) years of experience in an agile or scrum development environment writing user stories and gathering requirements from various collaborators
• Previous experience leading teams
• Travel as needed

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Two (2)+ years of hospitality, travel, or transportation industry digital product development expertise with a mix of experience from a variety of product roles
• Five (5)+ years of Management experience leading and mentoring teams of three (3)+ people
• Product development experience in a franchised business model

What is it like working for Hilton?

The future of hospitality is bright at : a leading global hospitality company with a diverse portfolio of. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices-along with those of our Guests, Owners, Suppliers, and Partners-to cultivate a environment for all. Check out the and to learn more about what it's like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.