Job description
This is a team of highly motivated individuals who are on the frontlines in business production and are heavily relied upon for doing their part in a timely manner. Acting as a primary point of contact, our coordinators will work directly with insurance carriers, technicians, and end-users, daily, to ensure the prompt completion of successful assessments.
Answer 50-100 inbound calls daily
Work on all assigned claims at least twice a day until completed resulting in making about 60-150 outbound calls daily and/or sending emails.
Schedule and coordinate 20-26 assessments daily with technicians and end-users.
Be detailed and accurate in all notations to properly communicate to the team.
Communicate with insurance adjusters to provide regular updates on assessment progress.
Contribute to a three-day turn-around-time per claim to ensure absolute customer satisfaction.
Perform other duties as assigned.
Skills/Requirements:
Customer service experience
Call handling experience, preferably call center
Detail oriented- verbally and written
Great organization and multitasking skills
Meet daily goals and KPI's
Must pass a background check and drug screen
Have reliable transportation to/from work ( *remote work not available)
**NOTE: This position is located in uptown Charlotte. If offered the position, you will be responsible for paying for your commute and/or parking.
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