Primary Purpose

The NICE CX Sales Development Representative (SDR) is responsible for generating new business opportunities. SDR utilize professional sales skills to investigate prospective clients’ company structure, industry positioning, and any other relevant information. This information is used to penetrate the company with the intent of securing an opportunity to pass to the sales team.

Financial Responsibilities:

• Meet or exceed sales quotas as determined by management.
• Provide qualified lead to sales thereby increasing the Company’s revenue.

Major Functions/Responsibilities:

• Generate new business opportunities through lead follow-up and prospecting of potential customers in the assigned territory.
• Make calls from provided customer lists as well as maximizing efforts from inbound opportunities.
• Participate in other lead generation campaigns as defined by management.
• Effectively and efficiently log leads and sales interactions in the NICE CX contact management software tools.
• Meet or exceed Lead Development quotas as defined by management.
• Maintain comprehensive knowledge of current and future NICE CX products and services offered.
• Interact as necessary with assigned territory sales team.
• Act as mentor and assist sales leadership as necessary for new Sales Developers.
• Attend meetings and trainings as required.
• Follow the company Code of Ethics and NICE CX policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of NICE CX.

This job description is not intended to be all-inclusive, and employee will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Required Education, Experience, and Specific Job-Related Skills

Education Requirement:

• Bachelor’s Degree in Marketing, Business Management, Communications or similar field or equivalent work experience required.

Experience Requirements:

• 1 year software or telecommunications sales experience required with demonstrated success in a quota-bearing environment.
• 6+ months lead generation, sales development, or equivalent experience.
• Excellent targeted questioning skills.
• Superior verbal communication skills and confidence in interacting with senior level executives.
• Self-discipline and responsible time management.
• Full-cycle sales process knowledge.
• Advanced computer usage skills including prior usage of a CRM tool.
• Ability to present CXone products when necessary.