Job description
GENERAL SUMMARY
Under the direction of The Retail Manager, the Retail Associate position is responsible for providing exceptional guest service for all current and prospective members of The Bay Club Company and selling products to meet their current and future needs.
- Provide exceptional customer service, greet clients; understand and anticipate the needs of our members
- Responsible for achieving budgeted net sales
- Develop and maintain good relationships with corporate retail team, club managers and Associates
- Store opening and/or closing duties including cash management and sales reporting
- Support trunk shows, promotions and club marketing events
- Full-time schedule may require weekend, evening and holiday hours
- Ability to meet sales goals while providing exceptional customer service: Service + Selling
- Minimum of one year previous retail experience
- Proven leadership skills, strong interpersonal and management skills, and excellent verbal and written communication skills
- Professional, friendly manner and excellent customer service attitude and abilities
- Enthusiastic, responsible, and dependable team player
- Self-motivated, takes initiative and willing to acquire new skills
- Well organized and detail oriented
- Computer proficiency preferred
Experience
- Minimum of two (1) year of experience in the hospitality industry or retail related position.
- On the job training will be provided for this position.
- A flexible schedule and the ability to work mornings, evenings, weekends and some holidays.
Education - Associates Degree or equivalent accredited degree or professional certification is preferred.
WORKING CONDITIONS/ PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position deals with outside personnel such as vendors and Members on a regular basis with contact in various forms such as in person, phone and email.
- Sitting and standing is as needed.
- Ability to lift and/or move up to 40 pounds while following Club issued safety standards.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.
I can perform the functions of this job as described with or without reasonable accommodation.
An Equal Opportunity Employer
The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.
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