Job description
As a Customer Service Representative you will be a direct reflection on Enova's core values and drive what matters most to the customer...Excellent Service!! Our customer service representatives will need to have an eagerness to learn and be able to adapt in a changing environment. You must be comfortable taking direction and able to think on your feet.
Why join Enova?
- Grow your career with training and development to reach goals of advancement
- Earn points with the employee rewards program by doing good work, trade them in to buy cool stuff.
What you’ll do as a Customer Service Representative:
- Answer inbound calls from customers to provide them with accurate product and service information
- Follow-up on all customer requests via phone, chat and email
- Provide loan extensions and process loan payments
- Identify, research, and resolve customer issues
- Recognize, document and alert the supervisor of trends in customer calls, chats or issues
- Provide a high level of service to our callers to ensure they understand the loan process, and to create referral
Location:
This is a work from home position.
*Enova is headquartered at 175 W Jackson Blvd. Chicago, IL 60604.
Pay and Benefits:
$16.00 per hour. You will also have the opportunity to earn a performance based bonus!
This is a Full-time, permanent position! This is a direct hire position.
Perks and benefits start day one!
Work hours:
Schedule 1: Sunday 9:00am-5:30pm & Monday-Thursday 11:15am - 8:00pm
Schedule 2: Monday - Friday 11:15am-8:00pm
Schedule 3: Tuesday-Friday 11:15am-8:00pm & Saturday 9:00am-5:30pm
*Hours are CST (Central Standard Time)
*We only offer set full-time schedules (no part-time or flexible schedules).
About Enova:
Enova is a leading financial technology company providing online financial services through its AI and machine learning powered lending platform. Enova serves the needs of non-prime consumers and small businesses, who are frequently underserved by traditional banks. Enova has provided more than 7 million customers with over $40 billion in loans and financing with market leading products that provide a path for them to improve their financial health.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Shift:
- Evening shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Call center
- Remote
Work Location: Remote
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