Job description
Remote, work from home - New Jersey (must reside in/or near area)Summary
The Provider Performance Manager is a key member of a cross-functional, collaborative organization (which includes Market Provider Performance, Sales, Health Services, Clinical, Stars & Risk Adjustment, Finance, Marketing, Cross-Segment Contracting, Provider Relations, and Network Development & Solutions). Reporting to the Provider Performance Manager/Senior Manager/Operations Director/Operations Senior Director (Market President), the Provider Performance Manager ensures the effective performance outcomes of their assigned providers.
The Provider Performance Manager’s responsibilities include:
Cultivating key provider partner relationships in order to drive optimal performance on Stars, risk adjustment, utilization management, and overall financial performance.
Leading market level projects and strategies related to provider engagement.
Preparing for and facilitating external provider meetings and value based contract administrative meetings (JOCs).
Preparing for and facilitating a monthly financial review to senior management, including but not limited to financials, quality and coding progress, action plans, reviews/evaluations and any accompanying analysis.
Driving excellence in compliance, consistency in approach to being the partner of choice for providers, and approach to driving growth, performance and affordability in provider network.
Developing and executing strategic plans on growth, development, and vision for New Jersey market.
Responsible for maintaining compliance to CMS and company policies and guidelines.
Leading and performing special projects and other duties as assigned by leadership.
Responsibilities
All market team members contribute to the growth and profitability of the Medicare Advantage business in their market in the following aspects:
Growing the MA Business
The Provider Performance Manager is accountable for the growth of the assigned New Jersey market in terms of financial profitability, increase in provider network and membership
Delivering our Services
The Provider Performance Manager is accountable for the exceptional delivery of services in the assigned New Jersey market as evidenced by provider and member satisfaction, improvements on Star Rating and NPS score.
Managing our Costs
The Provider Performance Manager ensures the affordability of services in the assigned New Jersey market by effective control of various cost levers like Med/OPEX.
Developing our People
The Provider Performance Manager acts as a lead and mentor to peers in the assigned New Jersey market
Collaborating with our Partners
The Provider Performance Manager seamlessly collaborates with all applicable partners to ‘solve for Cigna’, and may lead cross-functional or cross-market initiatives that improve service delivery within the business.
Qualifications
Education: Bachelor’s degree, or equivalent experience
Experience: 5 or more years of professional experience
Ability and track record of thinking strategically, applying an enterprise mindset and business acumen resulting in meeting or exceeding goals in growth and profitability
Keen customer focus and ability to develop strong, lasting relationships with providers resulting in deeper collaboration and satisfaction
Capacity for leading initiatives and influencing people on cross-functional teams; ability to drive transparency and accountability, and learn the strengths and weaknesses of the team so as to inform leadership to put people in a position to succeed
Ability to develop strong relationships across multiple levels of the organization
Effective communicator
Technology Proficient – Microsoft Outlook, Excel, PowerPoint, Excel, and Word
Local travel 25% - 50% (mileage reimbursement provided)
Preferred
Master’s degree; MBA or other
Direct experience with health plan operations, preferably specific to government sponsored health plans
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
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