Job description

URGENT!!! Hartford, CT (remote): Project/Program Manager ($30K-$120K)

• Application deadline: 04/10/2023, the earlier the better, First Come First Serve

• Accept OPT, H1B, H1B transfer, Green-card, US citizen

• OpenKnect, Inc. is a prime vendor for the State of Connecticut and we support H1B and Green-card application

Job Description

Experiences Required for This Role

Project Planning & Management

– At least 5 years of experience and use cases with the following:

• Facilitate regularly recurring scrum-of-scrums

• Coach teams and stakeholders in lean/agile practices and mindset

• Coordinate interdependencies across project teams

• Obtain and provide visibility into progress and impediments, escalating where appropriate

• Ensure cross-team alignment to program goals with clear and consistent communication

• Defining project scope and schedule across various digital projects

• Focusing on regular and timely delivery of value and ensuring sprints are completed on-time

• Organizing and leading project status and working meetings

• Ability to write and review detailed documentation (requirements documents, weekly/monthly reports, meeting notes, etc.)

• Communicating plan deviations

• Provide feedback on team resourcing to improve efficiency and reduce bottlenecks

• Championing ongoing process improvement initiatives

Risk/Issue Management & Mitigation

– At least 5 years of experience and use cases with the following:

• Identifying and mitigating plans

• Resolving issues to keep the project moving

• Proactively avoiding risks

• Ensuring the team meets required policies

• Making recommendations for continuous improvement

Product Manager Support

– At least 5 years of experience and use cases with the following:

• Supporting the Product Manager in managing expectations for project deliverables

• Managing stakeholder communications

• Helping to implement an effective system of project governance

Team Management & Team Building

– At least 5 years of experience and use cases with the following:

• Assisting in team development while holding teams accountable for their commitments

• Assigning tasks to individuals and balancing the workload across teams

• Leveraging organizational resources to improve team and individual capacity for project work

• Ensuring team members are fully engaged in the project, making a meaningful contribution, and encouraging a sustainable pace

• Motivating team members

Digital Platforms, Tools and Discipline

– At least 3 years of experience and use cases with the following:

• Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity, and data integration

• Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback

• Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change

• Usage of productivity, communication, and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)

• Experience establishing QA practices utilizing tools such as Xray is desired.

Knowledge, Skills, and Ability

Project Management

• Extensive experience with Jira and Confluence is required

• Experience with Advanced Roadmaps and Work Otter is preferred

• Experience as an Agile Coach is required

• Developing and supporting modern, agile product and project management processes

• Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders

• Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery

• Scoping, prioritization, and translation of technical and design tasks into delivery plans

• Government-specific task management is preferred

• Data-driven decision-making

Performance in Complex Situations

• Communication and collaboration with state-wide partners

• Clearing challenges for team members

• Comfort in blazing a path through an ambiguous work environment

• Judgement fitting to the ever-changing environment

• Ability to juggle multiple project workstreams

Service Design Team Building

• Supporting teammates’ skills and behaviors development and delivery

• A balance between strong domain expertise and flexibility

• Prioritization, organization, and triage in an independent environment

• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

• Ability to maintain strict confidentiality

• Judgement in dealing effectively and diplomatically with all levels of government staff

Preferred Skills & Qualifications

Other Desirable Skills

• 3 years of user-centered design

• 3 years of user research and analytics

• 5 years of management/supervisory experience

• 5 years of customer relationship management platforms such as Salesforce

• 5 years of web content management platforms such as Sitecore

Job Type: Full-time

Pay: $30,000.00 - $120,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hartford, CT 06103: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Microsoft Office: 4 years (Required)
• Data analytics: 4 years (Required)
• Databases: 4 years (Required)
• IT project management: 6 years (Required)
• Risk/Issue Management & Mitigation: 5 years (Required)
• Product Manager Support: 5 years (Required)
• Team Management & Team Building: 5 years (Required)
• Digital Platforms, Tools and Discipline: 5 years (Preferred)
• Jira: 5 years (Required)
• Scrum: 5 years (Required)
• agile: 5 years (Required)
• Writing skills: 4 years (Required)

Work Location: In person

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