LOCATION

This position is fully remote. EST working hours. Preferred states: Florida, Georgia, North Carolina, Alabama, Kansas, Pennsylvania, Colorado. Employees have full access to use the Downtown Orlando 321 office as a co-working or production space.

THE JD TL;DR

This client-facing Project Manager at 321 is the ultimate agency organizer and is responsible for the day-to-day management and smooth operation of various marketing and digital projects. A successful teammate in this position will be responsible for managing projects for our clients, ensuring that deadlines are met, budgets are adhered to, deliverables are high quality, and communication with clients is clear and effective. This position will focus on one of our flagship clients in the healthcare industry. Experience working in a high volume production and/or healthcare environment is favored for this position.

This position will be managing our relationship with a prominent insurance provider in the healthcare industry, as well as spearheading 321’s responsibility for updating and maintaining all marketing collateral according to their brand guidelines. We service this client in three primary areas: 1) seminar mailers (print and distribution experience is a plus), 2) ad-hoc creative requests, and 3) specialty healthcare campaigns. This role would be the champion for all three areas of the account.

THINGS YOU’LL CREATE AND COLLAB ON:

• Crazy awesome relationships with our largest client
• Statements of Work
• Campaign or Creative Briefs
• Project Roadmaps - timelines and deadlines
• Quality assurance and brand/client goal adherence
• Setting timelines and scheduling resources
• Client Invoicing Spreadsheets and Documentation

SOME MORE SPECIFICS:

• Act as the primary point of contact to client for project-related matters
  • Be the source of truth for our client’s needs, wants, and preferences.
  • Provide exceptional customer service and maintain positive relationships with the client
  • Monitor and report on project status, providing regular updates to the client
• Ensure that projects are delivered on time, within budget, and to the highest level of quality
  • Develop and maintain project plans, including timelines, budgets, and resource allocation
  • Identify and manage risks and issues that may arise during the project lifecycle
  • Have clear understanding of approved studio budgets vs actual budgets in order to understand project/account profit margin.
• Lead and facilitate kickoff discussions in order to appropriately set and manage expectations, influence, coach and inspire the team throughout execution and delivery.
  • Support the project team through the lifecycle of the project – discuss project approach, team concerns, the team wins and problem solve.
  • Facilitate project meetings, manage project schedules, and update stakeholders on progress
  • Collaborate with cross-functional teams to ensure all project deliverables are completed on time and within specifications
• Maintain accurate project documentation and data in project management systems
• Meticulously proof every piece of collateral before it is sent out, ensuring client branding and goals are being executed properly.

TOOLS WE USE

• ClickUp
• Basecamp
• Google Suite - Drive, Sheets, Docs, Slides
• Slack
• Adobe Acrobat

A BIT ABOUT YOU

• You’ve worked at an agency and you liked that environment
• Proven experience (minimum 3 years) as a project manager, preferably in a client-facing role in the healthcare industry
• Sufficient professional experience managing successful client relationships
• Strong attention to detail and ability to manage multiple projects simultaneously
• Wicked strong organizational and communication skills with the ability to manage stakeholder relationships
• Flexibility and adaptability to work in a fast-paced environment with changing priorities
• Entrepreneurial, self-starter drive
• Ability to prioritize, multi-task, solve problems effectively
• Mac and Google Suite proficient

A BIT ABOUT US

In one word: awesome. In more than one word: 321 is a full service marketing agency built on—and fueled by—the uniquely collective strength of our people. We know what it’s like to grind, to create, to dream—we’ve been there before. Our team is built by badass individuals who are all so much more than a job title; leaders who skipped the beaten path and carved their own way. Talent comes from all walks of life and inspiration isn’t born in uniformity.

WHAT YOUR FUTURE TEAM WANTS YOU TO KNOW

“Is it challenging work? Yes. Will you have fun while doing it? Absolutely. 321 is the place for people who love agencies and get excited by work that’s got a different challenge every day.” - Chelsea Stonerock, Director of People & Culture

“You will get to work on fun and interesting projects for both B2B and B2C clients. The team is amazing; they'll inspire you with their dedication to the work.” Camila Gomez, Senior Client Strategist