Shift time - 7am-3pm

Essential Functions:

• Complies with all Agency policies and procedures and follows contract specifications
• Establishes effective, efficient, and positive relationships with government facility staff
• Accepts service requests and with CA approval provides service based on agreements
• Manages the day to day operation of assigned contracts and CA guidelines / directives
• Develops staffing, work, transportation, and building schedules per contract specifications
• Monitors completed and not completed work, omissions and productivity based on TE/TO
• Assesses, reviews, and provided CA with response to inspections/discrepancies reports
• Assures a high level of quality in performance of all services provided to the customer
• Resolved quality assurance issues and prevents similar deficiencies again in the future
• Synchronizes quality efforts through a quality control manager/program and staff training
• Manages supervisor’s inspection procedures and guidelines based on QCM/JAMs
• Conducts internal safety training and implements safety procedures and policies
• Develops and maintains SDS book and keeps chemical list updated
• Assists CA in hiring, evaluating, and managing all employees under his/her authority
• Support sustainment & leadership training for supervisors to perform based on PWS
• Assists CA and QCTM in establishing training on chemicals and equipment
• Develops and manages floor care and floor maintenance services scheduling based on TO
• Track staffing attendance and work schedules and maintaining daily time records
• Ensures attendance, hours management, and labor budget is managed for correct payroll
• Ensures inventory and ordering of supplies according to budget parameters.
• Manages uniform quantities, requirements, standards and condition for proper appearance
• Manages and maintains reports / requirements based on CA/contracting office personnel
• Available within one hour during normal working hours and within two hours after hours to respond to CA / Contracting Officer Representative (COR)
• Attends meetings with government, facility, and customer representatives as necessary
• Presents ideas and recommendations to CA based on contract needs
• Assesses, analyzes and solves or suggests solutions to CA on operational challenges
• Assesses performance and provides feedback to employees to ensure proper standards
• Ensures compliance with dress code and personal hygiene standards for self and staff
• Complies with and ensures staff compliance with all building and security requirements
• Acts as an APM, if back-up system fails
• Works cooperatively with HR to sustain employment for individuals with disabilities
• Ensures timely, accurate completion of time studies (if applicable), evaluations, and reports and employee communications
• Works with outside agency staff and job coaches to aid Chimes employees as necessary
• Manages and maintains 100% Chimes DC property and chemicals accountability
• Maintains proper key control/accountability of internal and Government keys
• Maintains proper security standards for Chimes facilities and property
• Passes and complies with CPR/First Aid training and OSHA training

Secondary Functions:

• Serves as a liaison with community agencies and job coaches to aid Chimes employees
• Assists in the planning and implementation of staff development programs
• Assumes other duties, responsibilities, and special projects as needed

• Duties, responsibilities, and tasks may change at any time with or without notice

Physical Abilities Needed to Meet Work Demands:

• Ability to stand or walk for long periods of time
• Ability to go up and down stairs
• Ability to reach above the head, bend, kneel, stoop, and crawl
• Ability to lift, carry, and push up to 50 lbs. as needed
• Ability to work in dusty spaces or adverse weather conditions
• Ability to see details on the floor, above the head, or on surfaces

Job Competencies Needed for Success on the Job:

• Ability to work independently and collaboratively with others
• Ability to maintain confidentiality
• Ability to work in a constant state of alertness and with safety always in mind
• Ability to communicate effectively with employees and government staff
• Ability to supervise and develop others
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to analyze data and recommend corrective action
• Ability to read, write, and speak (communicate and relate information) English
• Ability to use technology for completion of specified job duties
• Ability to manipulate numbers, data analysis, reports, statistics & metrics
• Ability to maintain and submit reports, logs, and other paperwork in a timely manner
• Ability to understand and apply technical written material
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to operate machinery without posing a safety hazard to self or others
• Ability to use and care for equipment and cleaning supplies properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly and remain on site for scheduled shift
• Ability to work a flexible schedule as required
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
• Ability to provide guidance, direction, and technical support
• Ability to comply with all building, security, and company policies and procedures

Other requirements:

• Valid driver’s license from state of residence and ability to drive
• License must have been valid for at least 3 years
• If driving a 15 passenger van, must be at least 25 years old
• Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures

Essential Personnel:

This position is designated as essential. This means that when the facility is faced

with an institutional emergency, employees in this position may be required to remain at their

work location or to report to work to protect, recover, and continue operations at the facility.

Education:

• High School diploma or equivalent
• College degree preferred
• Valid CPR/FA certification preferred
• Knowledge of green cleaning principles and CIMS certification requirements
• Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
• Knowledge of regulatory standards, hospital standards, and facility management
• Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Blood borne Pathogens

Experience:

• Five (5) years’ experience in managing a workforce providing services on a contract of similar scope and size
• Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Notes:

At the discretion of the Personnel Officer, additional related experience and/or education may be substituted in lieu of the requirements specified above under Education and Experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)