Job description

JOB SUMMARY: Responsible for all internal phases of equipment overhaul implementation & overhaul contracts. Continuous focus on exceptional customer satisfaction throughout the entire project. Carry out multiple projects with changing priorities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Customer Overhauls:

• Daily review of LCS sales opportunities in CRM for time & material overhaul project requirements.
• Create all project charters & documents for tracking.
• Request OSAT files to Krones AG or PDF machine manuals to Krones, Inc. (as applicable).
• Create all service orders for audits/overhauls.
• Provide support to service technicians with digital software to conduct machine audits.
• Provide OSAT guidance & troubleshooting to field technicians during the audit.
• Review completed OSATS & create SAP parts quotations from each machine OSAT file.
• Collaborate with E2E Project Manager for the customer PO.
• Create SAP sales orders according to clarified project milestone dates.
• Quality check all parts order entry.
• Follow-up & maintain communication with LCS Order Management & E2E Project Managers.
• Coordinate parts delivery dates with LCS Order Management & all stakeholders.
• Create & distribute shipping details information to E2E Project Managers & service technicians or onsite lead.
• Attend weekly overhaul meeting with assigned Materials Management counterpart (as needed).
• Provide timely & accurate responses to project stakeholder inquiries & project changes.
• Enter SAP quotes & orders during overhauls in conjunction with onsite execution team & provide tracking.
• Monitor & track all rush shipments entered during the onsite overhaul.
• Process parts reclamations or returns as needed from onsite service technicians or E2E Project Managers.
• Coordinate internal calls, meetings, & communications between stakeholders & project team throughout the project implementation phase.
• Review project implementation for potential process improvements.
• Understand & execute international customer specific topics including, but not limited to, hazmat materials protocol, incoterms, SAP shipping conditions, logistics, customs clearance process, proforma creation, & commercial invoices.

Overhaul Contracts/Service Agreements:

• Daily review of LCS sales opportunities in CRM for overhaul contracts or service level agreement project requests.
• Create all contract calculation quotations by machine or complete lines - specific to the CRM request.
• Compile & calculate all budget information into standard risk analysis template with the guidelines for contract pricing.
• Adhere to all quality gates & budget criteria as outlined in the Contracts/Service Agreements checklist.
• Create the internal battlecard for Outside Sales as outlined in the Contracts/Service Agreements checklist.
• Create all Contracts/Service Agreements legal terms in the standard Word document templates (standard templates may differ by customer).
• Set up all required meetings with internal stakeholders & Outside Sales for the presentation of the requested contract information.
• Present completed/internal approved battle cards, risk analysis, & Word document contracts to Outside Sales & E2E PM for customer acceptance & signatures.
• Enter contract into SAP with monthly billing plans.
• Refer to section 1: Customer Overhauls – execute all points referenced above for all contracts entered year over year.
• Monitor & control yearly parts budget & report out profitability.
• Generate yearly profitability report from SAP & publish for internal review.

Other Duties:

• Carry out work according to established ISO & company safety procedures.
• Distribute sales brochures (as needed).
• Attend required trainings.
• Continual upskilling on new Krones technologies & customer offerings.
• Conduct one-on-one training of new hires.
• Write & revise work instructions.
• Follow company policies.
• Work overtime as volume dictates.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

Education:

• A two-year technical degree or equivalent experience is required.

Knowledge, Skills, or Abilities:

• Must have excellent verbal and written communication skills as well as an elevated level of interpersonal skills for internal and external customer interaction.
• Must have previous project coordination experience in some capacity (minimum 1 year)
• Must be able to work in a high volume, intense work environment while consistently working to meet or exceed deadlines and maintaining a personal sense of urgency during projects.

PREFERRED QUALIFICATIONS:

Knowledge, Skills, or Abilities:

• Technical understanding of Krones product lines or related experience desired.

Software skills desired:

• SAP – Intermediate to advanced level
• CRM (Customer relationship management)
• Microsoft Excel – Intermediate to advanced level
• Microsoft Outlook – Intermediate to advanced level
• Microsoft Word – Beginning to mid-level
• SharePoint – Beginning to mid-level
• OSAT Software (Onsite Assessment Tool – proprietary Krones software)

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus pay

Schedule:

• 8 hour shift
• Overtime

Ability to commute/relocate:

• Franklin, WI 53132: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Project coordination: 1 year (Preferred)
• SAP: 1 year (Preferred)

Work Location: Hybrid remote in Franklin, WI 53132

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