Job description

We are searching for a dynamic group home residential services Director of Operations who is able to work independently and assist our agency grow by increasing referrals while retaining high client satisfaction and compliance with all applicable rules and regulations.

Responsibilities Include

• Grow agency census by establishing beneficial relationships with referral sources and increasing referrals
• Maintain involvement in the community to bring awareness of agency services
• Open and license additional sites
• Ensure all DBHDS applicable laws and regulations are followed
• Hire, train, retain, and supervise group home managers, program specialists, and home managers
• Participate in state monitoring and compliance surveys and complete requests for qualification and related paperwork
• Develop and update policies and procedures
• Ensure all individual and staff paperwork is accurate, complete, maintained, and kept updated
• Ensure all homes are kept up to code in compliance with all applicable rules and regulations, safe and well kept
• Ensure home expenses are in line with budget by establishing expense guidelines, monitoring expenditures, and tracking financial operations
• Ensure efficient and effective operations
• Ensure high level client satisfaction
• Work closely with staff to ensure proper scheduling of caregivers and solve issues that arise.
• Ensure accurate staffing of clients with caregivers based on location, time, skills/needs, and requests.
• Utilize our web-based care management system to monitor operations including clinical documentation, monitor care logs, and to maintain individual and employee records
• Effectively and accurately communicate with employees, individuals, and support coordinators.
• Ensure effective recruiting of staff, retention, and training
• Perform home visits and as necessary
• Complete incident reporting as necessary

Conducts weekly home visits and supervision with home managers .

• Conducts weekly, monthly, and quarterly program audits to ensure quality supports and services for individuals .
• Develops, distributes as appropriate, and monitor staff schedule.
• Develop and coordinate the planning and implementation of care and support plans, and assuming the responsibility for the implementation and appropriate documentation as needed.
• Provides the Executive Director with regular updates and reports on all clients.
• Prepares and submits monthly reports to the Program Director.
• Other projects/duties as assigned by administration

Requirements:

• Good relationships and contacts in the relevant industry
• Bachelors or Masters degree
• At least 3 years of relevant and related supervisory work experience
• Excellent phone skills
• Excellent interpersonal skills
• Excellent verbal and written communication skills, to effectively communicate with nurses, physicians, case managers and patients
• Fast paced
• Self-directing and very independent with the ability to work with little direct supervision
• Advanced knowledge of computers
• Very comfortable with technology applications including personnel recruiting systems, staffing and scheduling systems, electronic medical records systems, Microsoft Word, Excel, and Power Point
• Very organized and detailed, able to handle extensive amounts of paperwork/documentation
• Valid State driver's license

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Ability to commute/relocate:

• Springfield, VA 22152: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Program Director: 3 years (Preferred)
• Supervising: 3 years (Required)
• Working with People with Mental Health: 3 years (Required)
• Working with People with IDD: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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