Job description

• Product Operations Specialist - Oak Valley Old Navy Ann Arbor
• In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience. Additional Information
• All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience. Serve as a role model to achieve priorities in store, with the customer as the primary focus Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner Build and share expertise in an assigned specialized functional area Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store Listen and ask questions to solicit feedback to understand needs and provide service Handle unique or complex customer interactions Provides clear and direct communication of expectations and gives feedback Ability to utilize technology effectively and engage with customers and your team to meet goals Able to effectively lead and inspire others through coaching and mentoring Demonstrate interest and initiative towards continuous improvement and growth Research process or transaction flow to identify root cause of errors

Responsibilities

In this role, you will support the store leadership team by performing functional tasks as assigned

You will act as a mentor and role model to employees to support service behaviors and the execution of tasks in specific areas of expertise

You will focus on leading processes and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met

Through collaboration with your leadership team, your goal is to teach and coach your team and drive behaviors to deliver a best-in-class customer experience

All leaders are expected to become experts of the brand's selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us to provide a exceptional customer experience

Serve as a role model to achieve priorities in store, with the customer as the primary focus

Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner

Build and share expertise in an assigned specialized functional area

Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store

Listen and ask questions to solicit feedback to understand needs and provide service

Handle unique or complex customer interactions

Provides clear and direct communication of expectations and gives feedback

Ability to utilize technology effectively and engage with customers and your team to meet goals

Able to effectively lead and inspire others through coaching and mentoring

Demonstrate interest and initiative towards continuous improvement and growth

Research process or transaction flow to identify root cause of errors

Job Type: Full-time

Pay: From $15.00 per hour

Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: In person

• Health insurance

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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