Job description

Overview:
We are actively seeking a Private Pay Reimbursement Specialist to join our team. The candidate will have some experience in health insurance and understand how insurance processes work.

Responsibilities:
Collect outstanding balances while promoting the Company’s reputation for integrity

Make outgoing calls to customers with outstanding balances

Maintain an outgoing call volume consistent with the goals of the team

Answer telephone calls in phone queue and address patient questions and concerns

Set up payment plans for customers with large balances or financial difficulties

Provide excellent customer service, including problem solving and timely follow up

Handle difficult and/or emotional customer situations in a polite and professional manner

Verify new insurance information provided by patient and accurately update patient records

Fix patient information errors originated during order entry process

Process refunds and A/R adjustments on patient and facility accounts

Requirements:
Must work shift during CST hours

Must have a modem to install phone (Phone equipment provided)

Basic computer and software navigation

Strong attention to detail

Strong multi-tasking skills

Ability to work calmly in a fast paced environment

Ability to explain general insurance terminology to client customers

Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Nov 30 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

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