Job description
We are looking for a Pharmacy Call Center Representative who will be Primary Call Center contact for pharmacies, patients, and medical professionals. Programs typically consist of pharmaceutical brand-initiated payment assistance solutions such as co-pay cards or vouchers.
Job Responsibilities:
- A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
- Quickly assesses the user's issue and provides first-level support for problem resolution.
- Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
- Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
- Works under moderate supervision and typically reports to the Customer Service Supervisor.
Job Requirements:
- Call Center background of 3 + years.
- HIPPA certified, or experience in claim processing preferred.
- Bi-lingual (English/Spanish) preferred.
- Computer Skills.
- Call Center Experience
- Pharmacy Tech Experience
Job Type: Full-time
Pay: $17.00 per hour
Schedule:
- 8 hour shift
Experience:
- Call center: 3 years (Preferred)
- Pharmacy technician: 1 year (Preferred)
Work Location: Remote
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