Job description

Are you a value-driven and compassionate individual that believes in providing high level of patient care and excellent patient experience while operating in a team-based environment.

Do you desire to work for an organization with alluring benefits, and a flexible work schedule? If the answer is YES, then MyCHN may be the right fit for you!

At MyCHN, we are determined to create extraordinary experiences for our patients and our employees. Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.

MyCHN is seeking a full-time Patient Service Supervisor (PSS). PSS is responsible for providing high quality customer service care by interacting with patients, families, community partners, and fellow coworkers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Properly document all communication with the caller in the appropriate area and route messages to correct recipient.
• Maintain a set knowledge of the OpenEMR [EHR system] to properly schedule to all clinical providers for all locations.
• Performs daily recall task to ensure patients preventative visits are being schedule and completed.
• Ensure accurate disposition of patient's registration time, update the patient status accordingly.
• Make sure all patient's sign-in for any service they are arriving for, and document all appropriate information set by the manager.
• Reviewing established patient charts to ensure all documents [i.e., ID, consent, and demographic] fom1s are present and up to date, if they are not maintaining a list to ensure patient's information is updated upon arrival.
• Provide the patient with a copy of their patient experience via Patient Summary form.
• Schedules follow-up appointments and return to office [RTO's] when directed by clinical staff.
• Reconcile cash drawer with OpenEMR report to ensure recording of all revenue collected from the patient.
• Ensure cash and credit card receipts are prepared and ready for transfer to accounting department by the beginning of the next business day.

QUALIFICATIONS:

• High school diploma or GED.
• Clerical or front office experience in a medical or dental facility.
• Bilingual ability in Spanish preferred.
• Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes.
• Ability to communicate clearly and effectively.
• Ability to work with people of all socioeconomic levels.
• Strong team player with a focus on collaboration.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to handle multiple projects simultaneously.
• Consumer advocate for quality health care and services.

GENERAL INFORMATION

BENEFITS:

• CHN offers a competitive benefits program:
• Progressive time-off
• 401K with company matching
• Fully paid health and dental coverage
• Ongoing training/development and access to a variety of resources and tools
• And More!

EEO Equal Employment Opportunity:

MyCHN is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination, harassment, and bullying based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Freeport, TX 77541: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: One location

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