Job description

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care system, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

We’re actively hiring Patient Experience Representatives I and II to join our teams at Rockwood Clinic primary and specialty care locations in the greater Spokane, Washington area.

Patient Experience Rep I - Position Summary
The Patient Experience Representative I is a crucial role in enhancing the patient experience, and is responsible for primarily checking in patients within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.

Patient Experience Rep II - Position Summary
The Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.

Patient Experience Rep I
Minimum Requirements

• One year of experience in the medical field preferred

Education/Licenses/Certifications:

• High school graduate or quivalent required

Patient Experience Rep II
Minimum Requirements

• One year of experience in the medical field (two years preferred)

Education/Licenses/Certifications

• High school graduate or equivalent
• Associates Degree preferred

Our Core Values
As a MultiCare employee, we’ll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness, through every aspect of patient care and employee collaboration.

Why MultiCare?

• Mission-driven: Partnering for healing and a healthy future
• Market Leadership: Washington's largest community-based, locally governed health system
• Technology: "Most Wired" healthcare system 13 years in a row
• Employee-centric: Named Forbes "America's Best Employers by State" in 2022
• Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountain, and forest at every turn

Ready to apply?
To expedite your application process, please also apply to an open position on the MultiCare careers website. Copy and paste the following URL into a separate internet browser to view related jobs:

https://jobs.multicare.org/jobs/?category=&term=patient+experience+rep&entity=RW_CLINIC

Job Types: Full-time, Part-time

Pay: $16.83 - $24.23 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Required)

Experience:

• medical field: 1 year (Preferred)

Work Location: In person

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