Patient Care Coordinator - AdventHealth Medical Group

All the benefits and perks you need for you and your family:

• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Pet Insurance*

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift: Monday - Friday, Day Shift

Location: 2100 Occoee Apopka Rd, Apopka FL

The community you’ll be caring for:

• More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
• AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
• In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.

The role you’ll contribute:

The Patient Care Coordinator provides continuous and well-rounded care to surgical and non-surgical patients. Educates the patient and/or family on pre-operative and post-operative care in addition to the treatments being provided in the practice. Schedules surgical procedures, pre-admission testing and serves as a liaison between the patient and practice support staff. Monitors the patients’ course of treatment and communicates pertinent information to the physician to obtain referrals and/or orders for medication and/or diagnostic tests. Displays a caring and professional attitude at all times as well as maintaining personal and professional growth.

The value you’ll bring to the team:

• Answers phones, schedules patient appointments and triages patient phone calls. Returns telephone calls in a timely manner
• Prioritizes work tasks, maintains a steady workflow, follows through until task is complete. Uses appropriate problem solving and decision-making abilities based on established protocols
• Thoroughly explains procedures, treatments, and nursing care to patients and/or family
• Reviews patient charts to ensure that all test results and correspondence are present prior to the physician seeing the patient. Obtains appropriate authorizations from patient’s insurance carrier
• Reviews appointment bookings and ensures preferences are given to patients in emergency situations. Maintains timely flow of patients

The expertise and experiences you’ll need to succeed:

Minimum requirements:

• High School graduate or equivalent is required

Preferred qualifications:

• 1+ year of medical office experience preferred
• Clinical experience as an RN, LPN, MA or SW preferred