Job description
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!
LIFESTANCE OVERVIEW
LifeStance Health is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.
Since LifeStance Health was founded in 2017, we have grown to nearly 5,000 clinicians and team members serving patients in more than 370 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.
Learn more at www.lifestance.com.
ROLE OVERVIEW
The Patient Services Coordinator is responsible for resolving incoming inquiries for Revenue Cycle Management, which includes patient eligibility, benefits, billing, and collections questions related to patient/client care. The Patient Services team ensures prompt, courteous service to all customers: patients, vendors, health plans and clinic employees.
RESPONSIBILITIES
- Handle Revenue Cycle department interactions via phone (Inbound and Outbound), email, voicemail, faxes, and patient Portal
- Communicate with offices and patients to ensure current information
- Processing payment requests from patients
- Accurately updating insurance plan information for patients as requested
- Support leadership with daily, weekly monthly reporting needs as required
- Provides exemplary customer service to patients, providers, and employees for LifeStance Health
- Answers patient questions, inquiries, and concerns regarding their accounts
- Works with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
- Identifies potential revenue cycle challenges and escalates to departmental and/or leadership review as necessary
- Answers patient questions on information regarding clinicians and our locations/sites.
- Updates Primary Care Physician change requests from patients
- Reviews billing transactions for accuracy and to help resolve payment posting challenges on accounts
SKILLS & EXPERIENCE
- High school diploma or GED equivalent required; Bachelor’s degree preferred
- 2+ years of experience in a call center environment
- 2+ years of healthcare revenue cycle experience strongly preferred
- Strong understanding of major health insurance carriers (in and out-of-network)
- Knowledge of medical terminology
- Comfortable discussing financial obligations
- Demonstrated professionalism in dealing with confidential and sensitive patient information
- Prior experience working with Electronic Health Record systems (EHRs), Call Center and phone systems
- Detail-oriented with ability to multi-task and prioritize in a fast-paced environment
- Must have strong computer proficiency with knowledge of Microsoft Office, Internet, and Email
- Ability to type fluently
LifeStance Health (NASDAQ: LFST) is one of the nation’s largest providers of virtual and in-person outpatient mental health care for children, adolescents and adults experiencing a variety of mental health conditions. LifeStance Health is based in Scottsdale, Arizona.
Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better.
Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.
Our Values:
Delivering Compassion - We care for people unconditionally and act with empathy always.
Building Relationships - We are collaborative, building enduring relationships to achieve more together.
Celebrating Difference - We respect the diversity of every individual’s lived experiences.
Since LifeStance Health was founded in 2017, we have grown to over 5,000 clinicians and team members serving patients in more than 500 locations. We acquire clinical practices and open new locations across the country, with thousands of new clinicians joining our mission every year. We are reimagining mental health.
Learn more at www.lifestance.com.
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