Job description
SUMMARY:
This team member is responsible for delivering excellent customer service through parts transactions. This involves answering the customer's and technician's parts inquiries while providing parts in a timely and accurate manner.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities and duties of the Parts Salesperson will include the following:
- Develop a deep understanding of the Livingston Machinery Company product portfolio for farm equipment
- Gain agronomic knowledge to reference during the sales process
- Offer high-level service to customers
- Perform counter sales and answer customer inquiries
- Fill and prepare orders, via phone or in person, for shipment or for customer pickup daily
- Ensure workplace is a clean, safe, and friendly work environment
- Assist in addressing any discrepancies in parts inventory
- Be able to use a forklift for loading and unloading cargo
- Check in daily and stock orders as needed
- Maintain team environment
COMPETENCIES REQUIRED:
- Ability to solve problems quickly
- Team orientation
- Solid record in building customer relationships
- Initiative and self-motivation
- Time management
- Communication proficiency
- Willingness to learn and adapt to new people and environments
EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS AND OTHERREQUIREMENTS
- High School Diploma or GED is required
- Excellent customer service skills
- Parts experience in heavy equipment, agriculture or automotive industries preferred
- Positive attitude and desire to work as a team player
- Strong verbal and written communication skills
- Proven ability to establish and maintain positive work relationships with co-workers, vendors, and customers
- Ability to professionally manage difficult customer situations
- Computer proficiency
- Bilingual is preferred
WORK ENVIRONMENT
The job will operate on the showroom floor and in the parts warehouse.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am 6:00 pm. Early morning, evening, weekend and work on holidays may be required as job duties demand.
ADDITIONAL NOTES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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