KEY RESPONSIBILITIES/DUTIES

• Open and secure Cascade Public Media lobby area and keeps the area orderly and free of clutter
• Greet and direct station guests and visitors
• Handle and route internal and external calls and paging on a multi-line phone system
• Refer questions and requests for information to the appropriate departments (e.g., Programming, Customer Service, Engineering, Accounting)
• Accept and monitor incoming and outgoing courier deliveries, including UPS and FedEx
• Assign, distribute and collect ID badges for vendors and guests, as well as tracking temporary use badges
• Initiate and enforce compliance with COVID-19 protocols required to enter the building
• Maintain confidentiality as appropriate
• Schedule production facilities, equipment and personnel resources as requested
• Work closely with Lead Receptionist to ensure effective use of scheduling, software and all resources are effectively met
• Assist in updating and maintaining the Reception page on CPM internal intranet as assigned
• Process and prepare outgoing mail
• Maintain knowledge of bargaining unit contract to ensure compliance when scheduling production crew and supplemental crew
• Open, sort, mark as received and distribute daily incoming mail to internal mailboxes
• Inform recipients of incoming packages and maintain staff mailboxes
• Monitor station vehicle calendars
• Inventory, order and maintain Admin. Event closet, lunchroom and general office supplies
• Empty dishwasher each morning
• Update and distribute Cascade Public Media Phone List
• Work closely with on-call to provide training and updates of new protocols, practices and equipment
• Train supplemental staff and other temporary front desk personnel as assigned
• Staff reception desk during special events as assigned
• Collaborate with other team members to foster a positive and productive culture and contribute toward the overall growth of Cascade Public Media
• Other duties, responsibilities and activities may change or be assigned at any time, with or without notice

REQUIRED SKILLS/ABILITIES

• Excellent interpersonal communication skills appropriately tailored to different recipients required
• Committed to working with and supporting diverse guests and visitors
• Proficient in MS Outlook, working knowledge of MS Office Software, commitment to on-going technical skill development as relates to position
• Ability to handle multiple tasks with a positive and professional manner

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required
• One year of receptionist and/or customer service experience required
• One year of experience with multi-line telephone system strongly preferred

PHYSICAL REQUIREMENTS

• Moderate to heavy physical tasks up to lifting 55 pounds unassisted required
• Lifting, stretching, climbing steps, bending and moving office equipment required
• Ability to sit, stand and type for long periods of time
• Ability to view data on a computer screen for long periods of time
• Ability to work some evenings, weekends, holidays and on-call shifts as needed