Job Overview:

APTIM's Energy Solutions Group is looking for a motivated and experienced Operations Manager to join the Energy Smart team in New Orleans. The Operations Manager is responsible for providing technical and administrative support to the Energy Smart Program team. The primary focus of the role is quality assurance and data integrity, with key tasks including development and implementation of policies and procedures, managing incentive reviews, and supporting or directly coordinating projects with internal functional teams. Communication with other internal functional teams is a key responsibility of this position as well as coordination with external implementation teams. This role may involve direct marketplace engagement with Trade Allies, utilities, industry organizations and other Program partners. This position will report to the Program Director working directly with the Program team.

Energy Smart is an incentive program available to all Entergy New Orleans electric customers. The program provides cash incentives to customers for making improvements to residential and commercial buildings that will reduce electricity usage. Our role as the Program Administrator is to develop energy-savings programs that are vital in the marketplace for residential and business customers. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.

APTIM's Energy Solutions team is a recognized leader in the marketplace. Our energy experts deliver highly innovative projects and complex client solutions providing the full breadth of solutions including energy efficiency, energy management, carbon management, smart infrastructure, and distributed energy resources (DER). Our consultants proactively collaborate with clients to define and implement strategies and programs around key business drivers, with the primary focus of finding and delivering high impact outcomes that exceed expectations and meet the unique needs of our government, utility, and commercial clients.

APTIM seeks a versatile individual who thrives in a fast-paced, mission-driven environment and can effectively communicate technical details to non-technical audiences and stakeholders.

Key Responsibilities/Accountabilities:

• Work as part of an energy efficiency team ensuring the administration, implementation, and verification of utility sponsored energy efficiency projects are successfully executed.
• Review project application forms by customers, contractors, engineers/consultants, and other program participants in order to ascertain compliance with program policies and procedures.
• Develop relationships with program implementers and partners to identify and address their needs from the program to provide information to the program managers.
• Maintain, update, and add entries to the system databases accurately.
• Provide assistance with customer service, scheduling and other issues as needed.
• Conduct QA/QC of program processes and protocols, offering design improvements and recommendations.
• Report and track program performance and metrics.
• Identify and facilitate the resolution of program operation issues.
• Ensure compliance with all APTIM quality and safety policies as well as all OSHA regulations.

Basic Qualifications:

• Bachelor's degree from an accredited four-year college or university, equivalent work or industry experience.
• 4+ years' program/project management experience related to energy program management, implementation or administrative oversight.

• Commitment to fostering a collaborative work environment within the team and the broader organization.

• Ability to work independently and within a team environment.
• Proficient in Microsoft Office software: Excel, Word, PowerPoint, Outlook, SharePoint, Power BI.
• Sound business ethics, including the protection of proprietary and confidential information.
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions.
• Strong written and oral communication skills and experience with client engagement and coordination.
• Strong quantitative and analytic capabilities including report writing and spreadsheet analysis.
• Must be a self-starter, organized and have an ability to manage competing priorities with tight deadlines.
• Ability to identify and resolve project incentive application issues with customers and trade allies.
• Tangible and documented operational management experience.

Desired/Preferred Qualifications:

• 3+ years' experience in the energy efficiency industry preferred.
• Understanding of energy efficiency technologies and energy-saving solutions.
• Knowledge of Microsoft Dynamics.

Company Overview:

What We Do:

• http://www.aptim.com
• Energysmartnola.com