Job description
At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.
Are you ready for a rewarding career?
Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.
Come and join our community!
General Description
Coordinates and supervises the operations of a retail branch.
Essential Duties and Responsibilities
Implement strategies to achieve operational efficiency and business goals. Prepares work schedules and assigns duties to personnel. Maintain appropriate cash level. Monitor Bank Representative’s daily cash drawer balances. Provide guidance to subordinates on cross-selling strategies, transactions productivity levels and accuracy. Promote and guide employees to serve clients according to service standards for time on line and solving customers banking problems. May intervene on complex customers’ banking problems. Assure completion of documents according to all banking regulations and Corporation policies. Manage controllable expense accounts. Collaborate with inside auditors on compliance auditing. Complete and discuss the Bank Representative Dashboard.
Supervisory Responsibilities:
Directly supervises at least 2 full time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Coach and develop employees. Foster a spirit of teamwork and allows for disagreement over ideas as well as diversity.
Minimum Education
Experience
At least four years of experience in Retail Branch Operations.
Certifications / Licenses
Competencies
Additional Information
The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
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Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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