ESSENTIAL DUTIES AND RESPONSIBILITIES:

NPEP AND YOUNG FATHERHOOD

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  Provide assistance to Noncustodial Parent Outreach and Education Program (NCOEP) participants by setting up intake appointments and meetings to help participants overcome barriers to employment.
• Track and monitor Somerset County Non-custodial Outreach and Education Program (NCOEP) participants.
• Build relationships with local businesses, community resources, local detention centers, and treatment centers.
• Assist Tri-pep case managers serving absent parents at Somerset County Department of Social Services by setting up appointments, maintaining appointment calendars, monitoring attendance, making appointment reminder calls and any other assistance as needed.
• Monitor the Somerset County Department of Social Services Tri-Pep Roster and reconcile it monthly to the NPEP DataWatch report.
• Maintain agency job posting board for customers seeking employment.
• Record all communication and case updates in CSES case action logs in a timely and accurate manner.

DOCUMENT SCANNING, BACK UP, AND LOCATING

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  Assist with scanning of mail. Assist with customer inquiries and payment history requests.
• Maintain the CSA file room to ensure that it is organized; records are set up, filed and purged timely.
• Perform clerical duties such as mail processing, document scanning, front desk coverage, mail run and other duties as assigned.
• Utilize all available CSA tools to track incarcerated obligors and locate Non-Custodial Parents to pursue child support services.
• Maintain a neat and organized workstation.

Participate in all meetings and trainings

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  Education: An Associate of Arts degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university.
• Note: Candidates may substitute professional experience on a year-for-year basis for the required education.
• Possession of a motor vehicle operator’s license valid in the State of Maryland.
• Knowledge of basic mathematics to calculate child support payments.
• Computer knowledge: Microsoft Word, Microsoft Excel and the ability to learn computer systems in order to perform Child Support case maintenance.
• Understand confidentiality and can maintain confidentiality of child support and related information.
• Ability to effectively communicate to staff and customers.