Job description

*Full-time: 326 Orchard Park Road, West Seneca*

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment
• Maintain a neat, organized workspace consistently
• May require travel between sites to provide coverage for other support staff
• Greeting and checking clients in upon arrival for their appointment
• Processes intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing
• Answering and directing calls to the appropriate person
• Daily insurance verification of 3rd party payers, Medicaid and completion of financial reviews
• Collection, reconciliation and posting of all client payments
• Sends/receives incoming and outgoing mail and faxes
• Responding to high volume of email requests in timely manner
• Attend meetings onsite and offsite as assigned
• Other duties as assigned

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Flexible availability and willing to work nights and weekends.

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• West Seneca, NY: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work one or two night shifts a week (until 7pm)?

Work Location: In person

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