Job description

Job Details

Description

Do you have passion for serving others? Do you enjoy meeting new people and engaging in conversation? The Canopy Austin Downtown may just be the right place for you! The Night Audit, Moonlight Enthusiast role is crucial to the overall success of the Welcome Desk and the entire hotel operation. Engaging with our guests and being passionate about our service is a must! The right fit for this role will demonstrate initiative, be a team player, show pride in their work, be observant, and most importantly, have a “positively yours” mentality.

DUTIES AND RESPONSIBILITIES

• Happily greet customers when they pass through the lobby
• Champion the use of POSITIVELY YOURS and CREATING A POSITIVE STAY
• Balance room, restaurant, and bar work daily.
• Post and balance charges and settlements in a timely and efficient manner
• Run audit reports/journals from the front office system, point of service
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift
• Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary
• Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
• Perform any other job-related duties as assigned
• Register arriving guests, assign guests rooms based on the preferences outlined in their reservation and provide them with keys to their room
• Check guests out of the hotel on the correct departure date
• Answer telephone calls with a kind and appropriate greeting, answer guest questions and offer information and assistance regarding hotel services
• Make reservations
• Make sure all reservations are balanced for check-out
• Communicate with other departments to fulfill guest needs
• Verify all shift work and deposits
• Must have complete knowledge of emergency procedures
• Respond to guest concerns and resolve issues
• Monitor status of guest accounts
• Update information and guest profiles in the computer systems as needed
• Follow the checklist for required duties and timelines

REQUIRED SKILLS

• Must be friendly, energizing, positive and caring in all core aspects of the Canopy culture as defined.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
• Able to communicate effectively and clearly
• Demonstrate good computer skills
• Accurately handle cash and post charges
• Knowledge of OnQ desired

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

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