Job description
What you will do:
- Maintain a clean and happy environment for guests and teammates.
- Ensure exceptional, positive experiences for our diverse team members and guests.
- Perform various hotel housekeeping services to maintain clean guest rooms according to established standards.
- Visually inspect rooms to help identify maintenance items needed.
- Assist guests by providing linens, terry, amenities, or information as requested.
- Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
What we expect of you:
- With your can-do spirit and unique personality, you will shine at Drury Hotels.
- We seek housekeeping team members with positive attitudes and these qualifications:
- Thorough knowledge of cleaning procedures and supplies.
- Ability to work independently (without direct supervision) and follow directions (verbal and written).
- Positive, can-do attitude.
- Dedication to providing excellent customer service.
Additional Job Description
BASIC FUNCTION & JOB DUTIES:
- Performs a variety of hotel housekeeping services to maintain clean guest rooms according to established standards.
- Visually inspects rooms to assist in identifying maintenance items needed.
- Assists guests whenever possible by providing linens, terry, amenities, or providing information as requested.
- May be asked to assist in laundry/cleaning public space when needed.
- Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests, and complaints with a +1 Service Attitude.
- Contributes to maintaining a positive work environment at all times for our diverse team and guests.
GENERAL KNOWLEDGE, SKILL, AND ABILITY:
- Requires ability to follow verbal and written directions.
- Requires thorough knowledge of cleaning procedures as well as cleaning supplies.
- Requires ability to work without direct supervision. Provides excellent customer service.
MENTAL AND PHYSICAL REQUIREMENTS:
- EDUCATION: Requires knowledge, skill, and mental ability equivalent to completion of 2 years of high school.
- EXPERIENCE: Previous experience as a housekeeper is helpful, but not required.
- ESSENTIAL FUNCTIONS:
- Requires ability to walk and stand during entire work shift.
- Requires ability to push vacuum, reach, stretch, and bend in routine daily work activities.
- Requires ability to lift 25 - 35 pounds intermittently during the workday.
- WORKING RELATIONSHIPS:
- Reports to the Executive Housekeeper/Assistant General Manager.
- Maintains and promotes a positive and cooperative work relationship with all hotel departments.
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