Job description

Job Summary:

This position is primarily responsible for acting as the central point of internal and external communications and security for Channing House.

Job Responsibilities:

• Answer multiple lines, route call, and route messages appropriately in a timely, friendly, and polite manner.
• Handle resident questions appropriately.
• Maintain security by following procedures; monitoring logbook; issuing visitor badges, monitoring video cameras.
• Respond promptly and effectively to emergency situations.
• Complete resident apartment security check procedures.
• Assist with timely response to emergency and safety monitoring alerts.
• Provide resident services including reservations for guest rooms and common areas, notification of daily activities and mail status, sale of postage stamps, mailing of UPS packages, and various other services.
• Performs additional duties as assigned.

Requirements: Education and Experience:

• High school diploma, GED, or 1-3 months of related experience and/or training
• Minimum 1 year of experience in a similar role(s)

Skills and Abilities:

• Working knowledge of computers and proficiency in Microsoft Office, especially Outlook and Word
• Excellent communication skills in both verbal and written

• Excellent time management and interpersonal skills
• Excellent customer service skills
• Strong organizational skills
• Must be detail-oriented and a team-player
• Must have a professional appearance
• Must enjoy working with the senior population
• Ability to work collaboratively with people at all levels
• Ability to multitask

Equal Employment Opportunity

Channing House is an equal opportunity employer and does not discriminate in hiring or employment based on race, religion (including religious dress and grooming practices), color, creed, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender or gender identity or expression, transgender status, sexual orientation, marital status, military, and veteran status, age (over 40), physical or mental disability, genetic information, medical condition, or any other consideration made unlawful by federal, state or local laws. Channing House provides reasonable accommodation for the known disabilities of qualified applicants and employees. Channing House will consider employment qualified applicants with criminal convictions in a manner consistent with all federal, state, and local ordinances.

Job Type: Part-time

Pay: $21.53 - $26.31 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Weekend availability
• Weekends only

COVID-19 considerations:
Screening upon entry, Covid-19 vaccines are required; medical & valid religious exemptions apply, Masks are required, Social Distancing, Quarantine protocols for exposure to, or illness with COVID, Response driven testing when applicable

Experience:

• Front Office Manager: 1 year (Preferred)

Work Location: One location

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