Job description

The front desk receptionist/concierge is responsible for administrative support services during first shift (8:00 a.m. to 4:00 p.m.) and will represent Trustwell Living of West Knoxville, a senior independent living community, in a manner that conveys our commitment to service. The receptionist handles assignments and reception functions, and he/she corresponds with all members of the Trustwell Living team, as required, in an efficient and effective manner. This position reports to the Business Office Manager.

ESSENTIAL FUNCTIONS

• Receives, greets, and directs residents, families, visitors, and staff.
• Receives and places telephone calls in support of general operations and communicates messages to appropriate staff members.
• Receives and communicates leasing inquiries and sales leads by phone, in writing, or in person.
• Takes maintenance work orders and acts as liaison between residents and staff as related to general questions or requests.
• Performs light office functions such as typing, photocopying, and computer work.
• Creates and updates PowerPoint documents for the internal community information channel.
• Takes meal delivery orders for residents.
• Performs light housekeeping duties in the concierge area.
• Performs all other duties as assigned by the Business Office Manager and Executive Director.

JOB STANDARDS

• Ability to speak, read, and write English.
• High school graduate or equivalent.
• Minimum one year of secretarial experience required; two to three years preferred.
• Must be proficient in Microsoft 365 (Office) for Windows.
• Two years of experience in a customer service-related field preferred.
• Successful criminal background check and drug screening.

EQUIPMENT: Computer, phone, calculator, copy/scan machine.

Must drive a personal vehicle and possess a valid driver’s license and vehicle insurance.

PHYSICAL REQUIREMENTS: Frequent standing, stooping, bending, stretching. Must be able to move about the community efficiently and without aid.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Knoxville, TN 37922: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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