Job description

ABOUT THE COMPANY:

• Our company offers a variety of products including high-quality lanterns, headlamps, spotlights, camp lighting and LED flashlights.
• Our products are made with durable, aircraft-grade aluminum and high-quality LEDs.
• Our company is known for our attention to detail and use of modern technologies.
• As a small company servicing a large customer base, we value our employees and offer a fantastic culture with great opportunities to grow.

WHAT WE OFFER:

• Awesome culture; with a low turn-over rate.
• Fantastic room for growth.

COMMUNITY: Bluffdale, UT
THE ROLE YOU WILL PLAY: The Front Desk / Administrative Assistant is responsible for responding to customer inquiries across multiple platforms including answering phones, emails and messages on online marketplaces. This person receives all inbound orders and processes them into the accounting software in preparation for fulfillment. They will also assist with warranty claims, which will require gaining an understanding and basic knowledge of the product line.

• Take care of customer inquiries over the phone, email and online marketplaces.
• Assist customers with warranty claims by cataloging product issues and creating replacement shipments.
• Work closely with Sales Managers to maintain accounts and input purchase orders.
• Other data entry and clerical work as needed.
• Ensure timely and accurate customer service.
• Prepare and record staff meeting minutes.

HOW YOU QUALIFY (Hard Qualifications):

• Solid knowledge of MS Office, particularly Excel and Word.
• Excellent written and oral communication, including spelling and grammar.
• Ability to pick up software programs quickly.
• Effectively manages his/her time and can multi-task.

THE IDEAL CANDIDATE… (Soft Qualifications):

• Experience with Quickbooks is preferred but not required.
• Exceptional attention to detail and organization.
• We are looking for someone who is smart, friendly, assertive and kind.
• Associates or Bachelor's degree is a plus.
• Comfortable phone presence.

Job Type: Full-time

Pay: $20.00 per hour

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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